• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-17-2017 07:58 AM - edited ‎02-17-2017 07:59 AM

HP Recommended
Product: Spectre x2
Operating System: Microsoft Windows 10 (64-bit)

Last night the computer was fine. I closed it, plugged in to charge.  Then today, tried to turn it on. A lovey background picture of some flamingos has appeared but no login prompt. I tried to shut it down but it won't.  I don't seem to be able to do anything with it.  Help?

1 REPLY 1

‎02-17-2017 07:03 PM

HP Recommended

Hello, @Umemoo - Hope you are well 🙂

 

Welcome to the HP Forum! This is a wonderful location to converse with the community, get assistance and find tips.

 

Thanks for reaching out to HP support forums! I would like to be of your assistance 🙂

 

I understand your laptop is stuck on the login screen but without any login prompt. You can try to force shutdown the machine by pressing and holding the power button on the laptop for about 5seconds.

 

If this does not help your case, please go to http://hp.care/2byfHyh and follow the instructions to perform a power drain on your laptop. That should get your machine running again.

 

Let me know how that goes!

Good luck 🙂

 

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee
Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.