• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Ready to level up? Join the Expert Program—
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎12-22-2024 09:04 AM - edited ‎12-22-2024 04:52 PM

HP Recommended

Probook 445 g9. I installed a new SSD on which I want to install Windows. The laptop sees the flash drive in the BIOS and it is possible to boot from it, but immediately after selecting it, the BIOS logo appears and at the bottom there is a loader that freezes after a second. I tried different USB sticks and different ports, the result does not change. I tried changing the BIOS settings and resetting to factory settings (BIOS updated), no change. I tried different Windows (10/11) and creating a boot disk with both standard Windows and third-party programs from an ISO image. The only visual difference was in the loader. On Windows 10 it is in the form of dots, and on 11 it is a solid line (the loader is under the HP logo when loading the BIOS). Linux started without problems. What could be the reason?

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.