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Locked

‎09-17-2019 10:24 AM

HP Recommended
Product: M9U96PA#ACJ
Operating System: Microsoft Windows 7 (64-bit)

Model:15-ac042TU

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-20-2019 11:07 AM

HP Recommended

Not start my laptop. Previous when I shutdowned the laptop it shows updates installing don't power off. But I off the power. After that I could not start it.

View solution in original post

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5 REPLIES 5

‎09-19-2019 06:11 PM

HP Recommended

@Led6

 

Welcome to HP support community.

 

Could you please explain about the issue your are facing with this notebook for further assistance?

 

Cheers.

 

Sandytechy20
I am an HP Employee

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‎09-20-2019 11:07 AM

HP Recommended

Not start my laptop. Previous when I shutdowned the laptop it shows updates installing don't power off. But I off the power. After that I could not start it.

Was this reply helpful? Yes No

‎09-20-2019 11:11 AM

HP Recommended

Not starting my laptop.

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‎09-20-2019 11:13 AM

HP Recommended

Problems not solve.

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‎09-20-2019 11:37 AM

HP Recommended

@Led6

 

Perform a power reset on the notebook.

Refer this HP document for the steps:- click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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