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Led6 Tutor
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Not on the display

M9U96PA#ACJ
Microsoft Windows 7 (64-bit)

Model:15-ac042TU

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HP Support Agent
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Not on the display

@Led6

 

Welcome to HP support community.

 

Could you please explain about the issue your are facing with this notebook for further assistance?

 

Cheers.

 

Sandytechy20
I am an HP Employee

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Led6 Tutor
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Message 3 of 6
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Not on the display

Not start my laptop. Previous when I shutdowned the laptop it shows updates installing don't power off. But I off the power. After that I could not start it.

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Led6 Tutor
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Not on the display

Not starting my laptop.

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Led6 Tutor
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Problems not solve.

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HP Support Agent
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Not on the display

@Led6

 

Perform a power reset on the notebook.

Refer this HP document for the steps:- click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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