HP Notebook - 17-by0055nr (Product #3ZH88UA) Screen was just blank one morning?! So, I used all the diagnostic tools, flashed the BIOS, Ran system hardware checks. and after much messing around with all this, I suspect Windows is corrupted! However, the image I got from HP is corrupted, so I cannot install a fresh version of Windows! I tried all the system restore methods but they go so far, then it just craps out?! I suspect the corrupted backup image? As recommended on the HP Site, I downloaded a copy of Windows, but when I go to execute it, it tells me for upgrades, use the software that came with your unit. Well, that is corrupted. There is another option on that software that says Custom: Install Windows Only. "The files settings and applications aren't moved to Windows with this option. Not sure what that means so I am afraid to execute ir? I JUST need Windows back to fix this thing - Does anyone know what that option means, and/or how I can get through this? I was trying to reach someone at HP, but I don't get that option - I guess because my warranty is expired? Anyway, if someone could help I'd really appreciate it - my wife wants her notebook back. Thanks!
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