09-18-2019 06:17 PM
When I turn on my laptop the HP logo comes up and then the spinning dots on a black screen appear and it does not else. I can’t figure out what wrong. I’m also not very tech savvy. Any suggestions?
09-21-2019 05:24 AM
Welcome to the HP Support Community!
- What is the product number for your computer?
- What is the operating system you are using?
Meanwhile, I recommend you follow the steps in the below article and check if it helps.
Let me know how it goes and you have a great day!
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