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Notebook won’t do anything

HP Notebook

When I turn on my laptop the HP logo comes up and then the spinning dots on a black screen appear and it does not else. I can’t figure out what wrong. I’m also not very tech savvy. Any suggestions?

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HP Support Agent
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HP Recommended

Notebook won’t do anything



Welcome to the HP Support Community!

  • What is the product number for your computer?
  • What is the operating system you are using?

Meanwhile, I recommend you follow the steps in the below article and check if it helps.


Let me know how it goes and you have a great day!


If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!




I am an HP Employee

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