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‎02-21-2021 11:21 AM

HP Recommended
Product: OMEN-15-ek0004nt
Operating System: Microsoft Windows 10 (64-bit)

   My OMEN15-2020 computer does not response to power command and  LED light blinking on power button permanently. When I connect the battery cable it blinks as well. I tried all troubleshooting options and read all subjects in forum and nothing could solve the problem. Therefore, I have applied the HP customer service, they answered necessary e-mails will be sent to me. I received only 1 mail that asked me my device's invoice and nothing more. I have been waiting since the last tuesday. This progress have to be taken more serious and more quick since I need to take my classes on my PC. In addition, this customer service problem is occuring in Turkey under supervision of HP warranty.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-24-2021 02:02 AM

HP Recommended

@ORBAYATA

 

Welcome to HP Support Community


I understand your concerns and frustrations

 

I will escalate your case to HP's regional escalation team and a case manager will get back to you

 

Please check your Inbox


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎02-24-2021 02:02 AM

HP Recommended

@ORBAYATA

 

Welcome to HP Support Community


I understand your concerns and frustrations

 

I will escalate your case to HP's regional escalation team and a case manager will get back to you

 

Please check your Inbox


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No
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