Omen ax000nl - Windows 10 update procedure stucked on 99 pct

[Sabrewolf]

Ive just bought a new Omen ax000nl and turned it on for the first time, he started Windows 10 update almost immediatly and hes stuck on 99% update procedure  (he reached this percentage after hours).

I've restarted the PC and he started again the Windows Update procedure but seems he's having the same problem.

The computer is "as i bought it", no software installed, no devices connected. Only thing i made was connecting to my wifi so i can start the installation procedures.

Someone had the same problem?

Thx for any info.

Chris.

[IT_WinSec]

Hello @Sabrewolf

Welcome to the HP Support forum. Thank you for posting.

Please, try to uninstall any 3rd party security applications (antivirus, firewalls, etc...) . If your PC comes preinstalled with McAfee, you can :

- uninstall it from Control Panel -> Programs and features

- run this McAfee removal tool MCPR > http://us.mcafee.com/apps/supporttools/mcpr/mcpr.asp

Do perform a restart of the PC (restart, not shutdown and back on).

Try to run Windows Updates again - if the update is a big one like a Feature Update 1607 (Anniversary update) or something else, please leave it like that for several hours.

If it still doesn't work after hours of waiting, you can try to:

-> Run automated tool from Microsoft - Windows Update troubleshooter >> http://aka.ms/diag_wu

and/or

-> Reset Win Updates components - https://support.microsoft.com/en-au/help/971058/how-do-i-reset-windows-update-components

Hope this helps. Provide feedback and let me know how it goes.

[Sabrewolf · Accepted solution]

Problem solved.

After i have uninstalled McAfee and used the cleaning program uve linked in ur message Windows 10 had been update to the last version.

Thx a lot for help.

Chris.

[IT_WinSec]

You are welcome. Glad my suggestion helped you fix the issue.

Don't hesitate to post again if you have questions or issues