10-01-2017 07:43 AM
I have an Omen laptop. For the most part, it is working great. Periodically however, after using the laptop for an extended period of time, the video changes and gets a pink hue to it. I have a Nvidia GeForce 1070 video card in the laptop. In the Nvidia Control Panel the video is set to have other applications control the video. When the video gets the pink hue, if I switch to use the Nvidia settings, the pink hue goes away to some extent. The video is much better but not perfect. The video is much better when I allow other applications to control the video and there is no pink hue. Is there any way to fix this problem? Is it a problem with the video card? I keep my Nvidia driver updated to the latest version. The laptop is pretty new. If anyone has any ideas on what to do, I would appreciate hearing from you. Thanks.
10-02-2017 12:20 PM
Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community! I came across your post and wanted to assist you. I understand you are having issues with the display quality on your HP notebook. Don't worry as I have a few suggestions which should help you resolve this issue.
To provide you with an accurate solution, I'll need a few more details:
Have you recently made any software or hardware changes on the PC before the issue started?
Did you check for any damage on the PC?
Did you try with an alternate monitor?
Have you checked if the issue persists even in the Bios screen?
Have you tried to update the drivers?
In the meantime, let's start off by performing a Hard reset on the Notebook:
Step 1: Performing a hard reset
Please perform these steps:
Please uninstall the graphics driver software from device manager by following these steps:
Right-Click on start button> click device manager> expand display adapters>then select the display drivers that are listed and right-click on it and uninstall the drivers.
Check the box that states delete the software for this device.
Then restart the computer and update the Bios, Chipset and Graphics card drivers from the link: https://support.hp.com/us-en/drivers and please select the country and follow the on-screen instructions to do it.
If you haven't, Please try an alternate monitor to understand if this is either a hardware or a software failure,
if the issue does not appear on the alternate monitor, you may need to replace the display assembly on your computer,
if the issue appears on the alternate monitor/TV as well, re-install the graphics card drivers & update it from the official HP Website: Click here
Step 3: Boot the computer into the Bios screen and check if the screen changes.
1. Turn off your computer
2. Make sure you have connected the power cable
3. Turn on your notebook, as it is starting press the F10 button repeatedly
If you don’t have an alternate monitor, I recommend checking if the issue appears on the BIOS screen (restart the computer and tap on F10 to access BIOS)
This would confirm if it's either a hardware failure or an issue with the graphics card drivers so we may reinstall and update the drivers to fix the issue as mentioned above.
If the issue persists on BIOS as well, please try with a TV to identify if it's the LCD or the motherboard/video card failure,
If the issue occurred after an accident (such as dropping it on the floor, liquid spilled on it, etc.) there could be a hardware failure and in such cases, you may need to get the computer repaired via HP (there could be a charge involved if the PC isn't covered by the accidental damage protection plan)
For more assistance, please follow the steps suggested in the support document for - HP Notebook and All-in-One PCs - Troubleshooting Screen Issues (Windows 10, 8, 7)
Reply with the result of the above-mentioned steps, for further assistance.
Eagerly waiting for your response!
I hope you have a good day ahead,
And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.
I am an HP Employee
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