Once I reset the laptop and after words it cannot star with any options given in screen

[Bhavesh9173]

My laptop name was Hp Notebook only board id was 81eb product no. Was Z9C48EA#BH5 serial no. Was CND701160L RAM 4 GB STORAGE 512 PROCESSOR i3 6006u

[zoey7886]

@Bhavesh9173, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your HP Notebook Startup Issues! 

We're thrilled to have the opportunity to assist you and provide a solution.  

It appears that your HP Notebook is experiencing startup issues. Here are some steps and checks you can perform to diagnose and possibly fix the problem:

Power Cycle:

• Shut down the laptop completely.
• Disconnect the power adapter.
• Remove the battery (if removable).
• Press and hold the power button for about 15-20 seconds to discharge any residual power.
• Reconnect the battery and power adapter and try to turn on the laptop.

Reset BIOS:

• You can try resetting the BIOS to default settings. This is often done via a specific key combination at startup (usually F2, F10, or ESC key).
• Refer to the HP support documentation specific to your model for exact instructions.

Hard Reset:

• Power off the computer.
• Disconnect all external devices.
• Press the power button to turn it on and immediately hit the ESC key to see the Startup Menu.
• From the Startup Menu, run the diagnostic tests to check for hardware failures.

Check for Errors:

• If you are seeing specific error messages during startup (POST messages), refer to the HP Service Reference Guide.
• Common error messages and their probable cause and recommended actions can be found in HP documentation.

Boot from Recovery Media:

• Create a bootable USB recovery drive using another working computer.
• Insert the USB drive into your HP Notebook, power on the device, and select the USB drive from the boot options to re-install or repair the operating system.

Check the Hard Drive:

• Enter the BIOS/UEFI setup and ensure the laptop is detecting the hard disk drive.
• Perform Hard Drive diagnostics available in BIOS.

Hope this helps!  

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards,