• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎10-17-2017 05:31 PM

HP Recommended
Product: P ENVY x360 - 15-ar001ur
Operating System: Microsoft Windows 10 (64-bit)

When restoring to the initial state, the system issued an error about the impossibility of recovery. I ask you to place an image on the file-sharing resource to restore the system.
Order recovery media

help restore the working capacity of the laptop

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-17-2017 06:35 PM

HP Recommended

Hi:

 

You can reinstall W10 for free at any time by using the media creation tool at the link below.

 

https://www.microsoft.com/en-us/software-download/windows10

 

It will give you the option of making a bootable W10 installation flash drive.  You will need a 4 GB flash drive for this.

 

The software will automatically work with the Windows product key in your notebook's BIOS.

 

After W10 has installed, you can go to your PC's support page to install the drivers and available software.

 

This is a peer to peer forum, not HP technical support.  HP maintains no official presence on this forum other than to monitor compliance with the forum rules of participation.

 

If you want to order the HP W10 recovery media, you will have to contact HP for the country you live in at the link below.

 

http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎10-17-2017 06:35 PM

HP Recommended

Hi:

 

You can reinstall W10 for free at any time by using the media creation tool at the link below.

 

https://www.microsoft.com/en-us/software-download/windows10

 

It will give you the option of making a bootable W10 installation flash drive.  You will need a 4 GB flash drive for this.

 

The software will automatically work with the Windows product key in your notebook's BIOS.

 

After W10 has installed, you can go to your PC's support page to install the drivers and available software.

 

This is a peer to peer forum, not HP technical support.  HP maintains no official presence on this forum other than to monitor compliance with the forum rules of participation.

 

If you want to order the HP W10 recovery media, you will have to contact HP for the country you live in at the link below.

 

http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

Was this reply helpful? Yes No

‎10-24-2017 01:57 AM

HP Recommended

Thanks, all worked well!

Was this reply helpful? Yes No

‎10-24-2017 06:45 AM

HP Recommended

You're very welcome.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.