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‎07-09-2020 07:41 AM

HP Recommended
Product: HP Pavilion g6-2123us Notebook PC
Operating System: Microsoft Windows 7 (64-bit)

I have a Hp Pavilion g6-2123us Notebook that came with Windows 7. I reinstalled Windows 7 to get a fresh start and now nothing is working. For example the Wi-Fi won't work and Wi-Fi button won't change. Any outside devices requiring drivers fail to install drivers. Ethernet internet not working either. What can I do?

1 REPLY 1

‎07-09-2020 08:30 AM

HP Recommended

Hi:

 

You need to install the AMD chipset driver and restart the PC so that your notebook's USB 3 ports work.

 

Select the W7 x64 chipset driver from the list.

 

https://www.amd.com/en/support/chipsets/amd-8-series-chipsets/870

 

The parts list for your notebook indicate that it comes with the Atheros wifi card.

 

https://partsurfer.hp.com/Search.aspx?searchText=B5A04UA

 

You need this wifi driver for that model card.

 

https://ftp.hp.com/pub/softpaq/sp56501-57000/sp56572.exe

 

You need this ethernet driver...

 

https://ftp.hp.com/pub/softpaq/sp56001-56500/sp56461.exe

 

You can either burn the drivers to a CD/DVD and run them from there, or copy them to a USB flash drive, and plug the flash drive into your notebook's USB 2 port.

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