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‎11-18-2019 10:36 PM

HP Recommended

PCI Express Root Complex (Code 28) - Missing Driver and battery stopped charging. I tried almost all ( restore, format and clean install even  removed HDD) but still nothing . what I have seen also the one with faulty battery not charging hard disk doesn't work when I removed HDD and i insert on another pc with working battery pc !

3 REPLIES 3

‎11-19-2019 08:39 AM

HP Recommended

Hi:

 

Please post the hardware ID for the device that needs the driver.

 

Use this guide to find the hardware ID for a device...

 

https://www.howtogeek.com/193798/how-to-find-drivers-for-unknown-devices-in-the-device-manager/

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‎11-19-2019 05:26 PM

HP Recommended

This is the id of error on 3 pc I have  with me, which is hp pavilion g7 , hp elite book 840g1 and hp 15 !

ACPI\VEN_HPQ&DEV_0004 ACPI\HPQ0004 <---- Device ID matches with our database *HPQ000

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‎11-19-2019 08:36 PM

HP Recommended

Hi:

 

That missing device would have no bearing on why the battery stopped charging.

 

This driver installs the ACPI\VEN_HPQ&DEV_0004:

 

This package provides the HP 3D DriveGuard software for supported notebook models that are running a supported operating system. HP 3D DriveGuard protects the hard drive by "parking the heads" if the notebook is accidentally dropped or is abruptly impacted by another object.

 

ftp://ftp.hp.com/pub/softpaq/sp64001-64500/sp64144.exe

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