PCI serial port driver HP Compaq dc7800p Small Form Factor

[jean121]

Hi!

I can't get the wifi to work on my computer (HP Compaq dc7800p Small Form Factor, on Windows 10):

In the device manager, the PCI Serial Port won't update, I've looked into it, but I haven't found a solution...

Any ideas?

Thanks for reading anyway.

[CF4]

Hi

Perhaps try this...

This short script is to gather information on some parts of your system
OS, Networking Hardware and Software etc.

Copy and paste the section between the ~~~~ lines, into NotePad.
Save as CF4.bat somewhere easily accessible. Double click to Run

Then run as Administrator to create the output files if desired.
The output files can be edited to remove SENSITIVE details before posting.
Delete the output files immediately after use.
~~~~~~~~~~~~~
@ECHO OFF
getmac
PowerShell -Command "Get-NetAdapter"
PowerShell -Command "Get-NetAdapter -Name * | Format-Table -View Driver"
PowerShell -Command "GIP -Detailed"
PowerShell -Command "Test-NetConnection"
PAUSE
~~~~~~~~~~~~~~~~~~~

The output may look something like this...

Name InterfaceDescription ifIndex Status MacAddress LinkSpeed
---- -------------------- ------- ------ ---------- ---------
Ethernet Realtek PCIe FE Ethernet 9 Disconnected AA-AA-AA-AA-AA-A8 0 bps
Bluetooth Bluetooth Device 17 Disconnected AA-AA-AA-AA-AA-A7 3 Mbps
WiFi Realtek RTL8723BE 802 18 Up AA-AA-AA-AA-AA-A6 72 Mbps



Name InterfaceDescription DriverFileName DriverDate DriverVersion NdisVersion
---- -------------------- -------------- ---------- ------------- -----------
Ethernet Realtek PCIe FE Ethernet rt640x64.sys 2015-04-06 9.1.406.2015 6.40
Bluetooth Bluetooth Device bthpan.sys 2006-06-21 10.0.16299.15 6.30
WiFi Realtek RTL8723BE 802 rtwlane.sys 2017-05-03 2023.54.33... 6.70

To get a better understanding of what is installed.

[Paul_Tikkanen]

Hi, @jean121

You need this driver for that device...

This package contains the Intel Local Management Service (LMS) and Serial-over-LAN (SOL) support for Intel Active Management Technology (AMT) for the supported desktop models and operating systems. This software is part of the Intel Digital Office Initiative.

https://ftp.hp.com/pub/softpaq/sp46001-46500/sp46134.exe