Password invalid

[Shirlgirl55]

Password invalid cannot access pc 

[Max3Aj]

@Shirlgirl55, Hello and welcome to the HP Support Community!

Thanks for posting your question. I'm here to help you get things back on track.

If you're seeing a "Password invalid" message and can't access your PC, here are a few steps you can try to resolve the issue:

Double-check your password

• Ensure Caps Lock and Num Lock are not accidentally turned on.
• If you use a PIN, try switching to password login by clicking Sign-in options on the login screen.

Reset your Microsoft account password (if using one)

If your PC is linked to a Microsoft account:

1. Go to the Microsoft Password Reset page.
2. Follow the prompts to reset your password.
3. Try logging in again with the new password.

Use HP’s Recovery Options

If you're using a local account and forgot the password:

• HP provides recovery tools that may help. Check this guide:
  HP PCs - Reset the computer | HP® Support

If you’ve created a password reset disk, you can use it to reset your password.

Perform a System Restore (if needed)

If none of the above work and you recently changed your password:

1. Restart the PC and press F11 repeatedly to enter HP Recovery Manager.
2. Choose System Restore and select a restore point before the issue began.

Note: This won’t affect your personal files but will remove recently installed apps and drivers.

I hope the information shared has been useful and resolves your concern.

Wishing you a smooth and hassle-free experience ahead!

If this solution helped, please click “Accepted Solution” so others can benefit too. Don’t forget to hit the “Yes” button if you found this helpful!

Warm regards,

Max3Aj

HP Support