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Locked

‎12-01-2020 11:04 AM

HP Recommended
Product: Hp-14q-cs0017TU
Operating System: Microsoft Windows 10 (64-bit)

So recently a bios update goes into my laptop , after the update it worked normally and then i turned it off...and when i tried to again turning on my laptop , in the login page as usually i put my normal password but this time its saying that password is incorrect...all my data is stuck now ,does anyone knows what to do?

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-01-2020 12:54 PM

HP Recommended

Hey @DEV011 🙂

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

Regards,

 

MarcusC

I work on behalf of HP.

View solution in original post

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1 REPLY 1

‎12-01-2020 12:54 PM

HP Recommended

Hey @DEV011 🙂

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

Regards,

 

MarcusC

I work on behalf of HP.
Was this reply helpful? Yes No
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