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Honor Student
Posts: 2
Member Since: ‎09-16-2016
Message 1 of 4 (127 Views)

Pavilion g6

Product Name: Pavilion g6
Operating System: Microsoft Windows 10 (32-bit)
Hello everybody I have a problem with my notebook, when I try to turn it on I find screen black with line up on the left. I tried to do bios and stuff and it says bios recovery (500) I press enter and still on the same black screen nothing changes. Sorry for my english first of all and can somebody please help me?
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HP Support Agent
Posts: 16,542
Member Since: ‎09-02-2013
Message 2 of 4 (85 Views)

Re: Pavilion g6

[ Edited ]

Hi @eris2,

 

Welcome to HP Forums!

 

I have read your post and wanted to help.

 

I understand that your laptop starts with black screen, and the BIOS reset did not work. I would try to reload the factory installed BIOS Setup settings. http://ow.ly/Jsqq302g0dj.

 

Have you tried to do a Hardware test? http://ow.ly/YQGMx.

 

Please get back to me how this goes.


If you wish to say Thanks for my efforts to help, click the Thumbs up to give me a Kudos.  

 

Thanks.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Honor Student
Posts: 2
Member Since: ‎09-16-2016
Message 3 of 4 (83 Views)

Re: Pavilion g6

Thank you so much for trying to help me, I did an hard disk test and was everything fine. Before my pc turned on I clicked F2 and I have this option like re start up memory test hard disk te BIOS managment and stuff. Some people told to install Windows 10 put it in an usb and install or repair it from my pc, but if you have some other advices to give to me I would accept them
HP Support Agent
Posts: 16,542
Member Since: ‎09-02-2013
Message 4 of 4 (79 Views)

Re: Pavilion g6

Hi @eris2,

 

What happened when you reload the factory installed BIOS Setup settings. http://ow.ly/Jsqq302g0dj.

 

Please let me know. Thanks.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom left to say “Thanks” for helping.Smiley Happy


I work on behalf of HP
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