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- Pavilion windows won't start - Long DST failed
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08-09-2017 02:36 PM
Hello, I have an issue with a laptop: when I turn it on I only get a HP screen saying it's trying to repair the problem, and it never goes further.
I tried the onboard Diagnostic and the short and long DST failed returning this error code: 64HJTK-7B78NV-MFPV7F-60QB03
and product id: K1J94EA#ABF
All the other components tested fine.
Detailed informations about the machine:
Pavilion 17 System Id: 2287
core i5-4210U ; 8GB ram ; Bios F.12
The laptop is not under warranty anymore.
Can I repair it without having to format the drive, and if not can I extract the data I have on the drive if I put it in a external hard drive box ?
Is the hard drive dead or is it salvageable ?
Thanks !
Fred
Solved! Go to Solution.
Accepted Solutions
08-09-2017 07:34 PM - edited 08-09-2017 07:35 PM
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08-09-2017 07:34 PM - edited 08-09-2017 07:35 PM
**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
08-09-2017 07:38 PM
If needed your Maintenance Manual is here:
http://h10032.www1.hp.com/ctg/Manual/c04427554
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