cancel
JBP73 Student
Student
1 0 0 0
Message 1 of 2
55
Flag Post
HP Recommended

Power/Battery Issue

HP Pavilion PO86NA Laptop
Microsoft Windows 10 (32-bit)

Battery icon showing battery level incorrectly and power drain. Occasionally need to start up connected to mains supply.

New to the forum so hope this is enough information. I have completed an HP diagnostic test and it showed the battery as OK.

1 REPLY 1
HP Support Agent
HP Support Agent
15,436 15,061 857 965
Message 2 of 2
28
Flag Post
HP Recommended

Power/Battery Issue

@JBP73

 

Welcome to HP support community.

 

Here's what I recommend (perform steps exactly as prescribed to resolve the issue)

· Unplug the charge and use the laptop until the battery drains to 15%.  

· Turn off the laptop and turn it back on after 30mins.  

· Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager,  

· Restart the computer and the issue should be fixed.

 

If issue persists try the steps mentioned in this link:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation