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HP Recommended
Microsoft Windows 10 (64-bit)

hp6 2317c PC

1 REPLY 1
HP Recommended

Hi @Greg2506,

 

Welcome to the HP Support Community. 

 

I'd be glad to help you! 

 

Did you make any hardware or software changes on your PC?

 

Have you tried checking with a different battery or adapter?

 

Are you able to boot into BIOS or F2 on your PC?

 

It could be an issue with the DC port or the system board on your laptop could have gone faulty.

 

Try plugging the adapter into a different wall outlet and check if it helps.

 

Please try the steps recommended below.

 

To perform a power reset on a laptop with a removable battery, use the following steps:


  • Turn off the computer.
    Remove the computer from any port replicator or docking station.
    Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.
    Unplug the AC adapter from the computer.
    Remove the battery from the battery compartment.
    With the battery and power cord unplugged, press and hold the Power button for about 15 seconds to drain any residual electrical charge from the capacitors.
    Insert the battery and plug the AC adapter back into the laptop, but do not connect any of the peripheral devices.
    Press the Power button to turn on the computer.
    If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter key.
    After Windows opens, reconnect each peripheral device that was disconnected, one device at a time, until all devices are reconnected.
    Your laptop has been reset. After a power reset, it is a good idea to run Windows Update and HP Support Assistant to update all device drivers. 

 

After the hard reset if you are able to boot, try restoring the BIOS to default on your PC.

 

1.    Turn off the computer and wait five seconds.
2.    Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3.    On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4.    Press F10 to Save and Exit.
5.    Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6.    Follow the prompts to restart your computer.

 

 

You may also refer to this - document no power on PC for further assistance. 

 

If the issue still persists after trying out the steps. It is a hardware issue with your laptop.

 

 

Hope this helps! Keep me posted for further assistance

 

Please mark this post as Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

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