Printer keeps going off line

[NicholetteN]

My printer keeps going offline and I have to unplug it to get it to work again

[Max3Aj]

@NicholetteN, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I'm sorry to hear that your HP printer keeps going offline. Here are some steps you can try to resolve this issue:

Restart Devices: Turn off your printer, computer, and router. Wait for about 30 seconds, then turn them back on. This can help reset any temporary issues.

Check Connections: Ensure that your printer is properly connected to your computer or network. If it's a wireless printer, make sure it's connected to the same Wi-Fi network as your computer.

Set as Default Printer: Go to your computer's printer settings and set your HP printer as the default printer.

Update Drivers: Make sure your printer drivers are up to date. You can download the latest drivers from the HP Support website.

Use HP Print and Scan Doctor: Download and run the HP Print and Scan Doctor tool. This tool can diagnose and fix many common printer issues automatically.

Check Printer Status: Ensure that the printer is not set to "Use Printer Offline" in the printer settings.

You may refer to this link - HP Printer Offline Issues - How to Fix | HP® Support

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support