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HP Recommended
HP 17.3 inch Laptop PC 17-c0000 (320M3AV)
Microsoft Windows 11

First I'll start off that I made an error to start with, I did not create a backup or recovery disk for the laptop and the hard drive went blue screen. Never to work again or access any of the info on the drive. So I replaced the PCIe hard drive with a supposedly compatable NVMe PCIe hard drive. I have gotten the pc booting with an external hard drive via USB that has windows 10 on it. I made a flash drive as a bootable iso for windows 11, the original OS. But in the cmd prompt using diskpart the drive which should be disk 0 is not there and when I try to flash the iso image to the drive or install windows 11 from the usb thumb drive I made, It starts to setup install for windows but will not see the blank/new drive. I have also made sure it is the correct format type for windows 11 but nothing I do seems to get the drive to show up. Surely I am overlooking something simple. 

 

I even tried cloning the external drive manually but that does not make the new drive bootable or able to be seen by the install program. If anyone has any thoughts or suggestions to try, I am all ears.

 

Thanks. 

 

This is the odd part  The new hard drive shows up as working properly in Device Manager, and in the rile explorer under the group of storage drive I have attached externally. I have also been able to access the drive in disk management, formatting, setting partitions, removing the partitions and reformatting the drive, so I know its attached correctly.

1 REPLY 1
HP Recommended

I zipped up and attached the Intel storage controller drivers below so Windows can find the drive.

 

The attached file is good for both W10 & W11.

 

Copy all of the files in both folders in the attached file to a USB flash drive.

 

Have the flash drive and your Windows installation media plugged into USB ports.

 

Boot from the W10/W11 installation flash drive.

 

When you get to the screen where no drives can be found, click on the Load driver option, browse to the flash drive with the storage controller drivers on it.

 

If you check the box, it will only include the compatible driver.

 

Click Next and if those are the right drivers Windows should find the drive and install.

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