Problem with system recovery

[Hans1973]

I am trying to recover my laptop (spectre 13-3000 ed) after a crash using a recovery USB I created. However the recovery stops and returns a critica's error at BBV1 (?):

"there might be unexpected rebooten during BBV Clean or last..." and "The process will cause CTO panic because the image might not be normal" (even though I created the image using the standard HP recovery tool).

how to solve this as I can no loneger use my laptop right now

[MasterTechGuy]

What you could do is download a iso file from microsoft and make a bootable usb stick and try a re-install again, make sure you dont delete the recovery partition because I made that mistake. Also if you have a dvd drive you could burn iso to dvd and try installing it that way. It may well be that the bios isnt set correctly to install windows from usb some times I have issues doing that on other peoples laptops.

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[Hans1973 · Accepted solution]

Thanks for your reply. Your proposed solution I did not try but thanks to your bios remark I found the solution here in the knowledge base. Just setting bios date tot a date before 1-4-2014 made it possible. (A Search on "it caused CTO to panic" and bios led to the article.

[MasterTechGuy]

Okay no worries glad i can be at some use 🙂 Did u manage to sort it?

[Hans1973]

Yes and no, thanks for asking. Now that I have my laptop up and running with Windows 8 i try to get it back at Windows 10 but it always stops when updating after restarting and leaves me the blue HP logo screen. I have updated my bios, al HP software and no other software has been installeren. I am getting a bit desperate...

[MasterTechGuy]

Hm if you just want to get the machine back working again and are out of warrenty then have you tried installing windows xp and tried upgrading it that way? Thats what I do if im stuck on blue screen? Also have you checked your bios settings to make sure its on defult?

[Hans1973]

In the end I managed to get it all up and running. Apparently I missed a driver update and a windows update. After running more than 100 updates in 2 days i was finally back and up and running