Purchased hp laptop few years ago. Don't remember password and security answers are off

[Purpleyellow]

Hp laptop, Microsoft and intel

[NonSequitur777]

@Purpleyellow,

Welcome to our HP Community forum!

Greetings -sorry you’re locked out, that’s very frustrating indeed. For security reasons we can’t help with bypassing passwords or provide master/SMC files. Below are legitimate steps you can try and the official help channels you should contact.

1. If the account is a Microsoft account (online)

   • Try Microsoft’s account recovery first — that’s the correct route if you sign into Windows with a Microsoft account. Microsoft’s recovery flow will ask you to verify ownership (email/phone/verification codes). See: Microsoft account recovery.

2. If it’s a local Windows account

   • If another administrator account exists on the PC you can use it to reset the forgotten account’s password. Windows docs describe how to change/reset a local account when you already have an admin account. If you previously created a Windows password reset disk, that also works. If none of those apply you may need to reinstall Windows (which erases data) or use official service help: https://support.microsoft.com/en-us/windows/change-or-reset-your-password-in-windows-8271d17c-9f9e-4....

3. If the problem is a BIOS/UEFI administrator password

   • BIOS passwords are handled only by HP Support or authorized service centers. HP requires proof of ownership (serial number, invoice, etc.) before they will remove/reset a BIOS password. Contact HP Support (U.S.) and be prepared to provide proof of ownership and the laptop serial/UUID. HP’s contact/support portal is the start point: https://support.hp.com/us-en/contact.

4. What not to do (important)

   • Please don’t attempt or request “unlock” files, master passwords, or instructions that would bypass BIOS/UEFI or Windows authentication -those are security-sensitive and we cannot help with them on the Community.

5. If you need service

   • Use HP Support to arrange an authorized service repair or guided assistance. If your device is out of warranty there may be a fee for service. Have your laptop serial number, proof of purchase, and any relevant account info ready.

Kind Regards,

NonSequitur777