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Bushra7
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Message 1 of 2
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Purchased online laptop but won't get warranty card and now laptop has blackish appearance

HP Recommended

Respected sir,

   I have purchase hp laptop from online website flipkart few months ago.I won't get warranty card.What should I do ? My laptop has prblm it doesn't not shut down and power is continuously on and screen have blackish appearance ..neither able to shut down nor able to access the laptop . Please rply as soon as possible

1 REPLY 1
iomare
Level 15
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Message 2 of 2
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HP Recommended

Hi,

First, try turning off the PC bu holding the power button until shutdown.

Turn on and see if works.

 

You could also try performing a power reset

https://support.hp.com/sg-en/document/ish_1997208-1551050-16

 

You can also see if the notebook is under warranty and get contact options by identifying your PC in the link below

https://support.hp.com/in-en/contact/laptops

 

hope it helps,

David

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