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‎09-29-2020 08:24 PM

HP Recommended
Product: HP Probook 640 G2
Operating System: Microsoft Windows 10 (64-bit)

My laptop decided to bug out today. It will not load up the operating system. I am guessing the hard drive decided to stop working. Here is the info I've been able to get.

I receive error codes PXE-E61: Media test failure, check cable.

PXE-M0F: Exiting Intel Boot Agent.

Boot Device not found. Please install an operating system on your hard drive. 

Hard disk - (3FO) FZ System Diagnostics

I also tried running the long hard drive test and passed the smart check but not the Long DST : Failed

Failure ID: RLG89K-9R4A8H-MFGK6K-618K03

Product ID: W2G09UC#ABA 

Hard Drive 1.

 

1 person had the same question
1 REPLY 1

‎09-29-2020 09:34 PM

HP Recommended

Hi:

 

Below is the report generated by the failure ID code you posted, minus your notebook's serial number...

 

Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
RLG89K-9R4A8H-MFGK6K-618K03OKXXXXXXXXXX9/29/20305StorageFloppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape DriveHard Disk 1 Full Test Failure

 

You will need to install a new hard drive, and reinstall the operating system.

 

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.

 

http://h10032.www1.hp.com/ctg/Manual/c04919621

 

After you replace the drive you can reinstall W10 for free by making bootable installation media using the Media creation tool at the link below.

 

https://www.microsoft.com/en-us/software-download/windows10

 

After W10 has completed installing, you can install the drivers and available software from your notebook's support page.

 

https://support.hp.com/us-en/drivers/selfservice/hp-probook-640-g2-notebook-pc/8430730

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