Random restarts on HP Victus 16-s1023dx - Kernel-Power Event 41

[shiromori]

Problem: My laptop randomly restarts during normal use (browsing, working). No blue screen, just sudden restart.

Event Viewer shows:

• Event ID: 41, Kernel-Power
• BugcheckCode: 0 (all parameters are 0)
• This happens regularly, not just once

What I've already done:

• Updated BIOS to F.16 Rev.A (September 3, 2025)
• Checked temperatures with HWMonitor - they're normal (CPU: 40°C, motherboard: 45°C at idle)
• The laptop is clean, no overheating issues
  
  1. Is this a known issue with this model?
  2. Should I update/reinstall NVIDIA RTX 4070 drivers?
  3. Any other recommendations?

  The restarts happen regularly during everyday tasks. Please help!

[Max3Aj]

@shiromori, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
Sudden restarts without a blue screen and Kernel-Power Event ID 41 (BugcheckCode: 0) typically indicate a power delivery, driver, or hardware stability issue. You've already done a great job updating the BIOS and checking thermals. Let's go through a few targeted steps to help resolve this:

Disable Automatic Restart on System Failure

This helps reveal any hidden BSOD errors that might be causing the restart.

• Press Win + R, type sysdm.cpl, and press Enter.
• Go to the Advanced tab → Click Settings under Startup and Recovery.
• Uncheck Automatically restart under System failure.
• Click OK and restart your PC.

Update/Reinstall NVIDIA RTX 4070 Drivers

Driver issues are a known cause of random restarts and display-related errors on RTX 40-series laptops.

• Use DDU (Display Driver Uninstaller) to completely remove existing NVIDIA drivers.
• Download and install the latest NVIDIA Studio Driver (more stable for productivity tasks) from NVIDIA's official site.
• Alternatively, use HP’s recommended drivers: Official HP® Support

Check Windows Power Settings

• Go to Control Panel > Power Options.
• Select High Performance.
• Click Change plan settings > Change advanced power settings.
• Expand Processor power management → Set Minimum processor state to 5% and Maximum to 100%.
• Expand PCI Express > Link State Power Management → Set to Off.

Run HP Diagnostics

Use HP’s built-in diagnostics to check for hardware issues.

• Download and run HP PC Hardware Diagnostics | HP® Support
• Run System Tests > Extensive Test (takes ~2 hours).

Check for Memory Stability

Some users have reported issues with DDR5 RAM and system instability.

• If possible, reseat the RAM modules.
• If the issue persists, consider testing with a different RAM kit or running MemTest86 overnight.

BIOS Settings

Ensure BIOS settings are default:

• Restart and press Esc or F10 to enter BIOS.
• Load Setup Defaults (usually under Exit tab).
• Save and Exit.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support