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KristyK Student
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Re: Chipset ID

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Hi Paul

Could you please confirm I have the same issue please on a different laptop.

 

HP Support Assistant keeps trying to install the following update but fails on a  HP Laptop 15-bs1xx

Intel Chipset Installation Utility and Driver rev 10.1.17695.8086

ref sp93134 size: 5.02Mb

 

Under apps it shows

Intel Chipset Device Software rev 10.1.17861.8101

size: 3.41Mb  (14/07/2019)

 

I read the Installation Utility is the same thing as the Chipset Device Software, is this correct? Size of file suggests it's different, though maybe it's not the size once installed.

If so I therefore have a newer version installed hence it failing to install, I guess,

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Re: Chipset ID

Hi:

 

Yes, that would be the issue.

 

I don't know why the Support Assistant is trying to install an older version.

 

Just ignore it.

 

The one you have installed is the latest one available that I could find, after looking at a few different model notebook's support pages.

 

 

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