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I have the exact same issue, but its happened to 4 of our docks

First was mine and it still happens to work.  2nd it happened to, we can't get working.  3rd is working now, but took a lot of pluging in, unpluging, pluging etc.  4th isn't working.

 

also I assumed so failed update, but we don't auto update any devices like this.  its all manually pushed out after testing.

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