01-12-2020 06:25 PM
Make sure your drivers are up to date with the Intel website driver tool too. I believe this error has to do with Windows Hello not having enough power to work on time after waking up from sleep and unlocking right away. Try recreating the error while plugged in or using Windows Hello after a few seconds you wake from sleep.
01-21-2020 02:54 AM
I have the same problem since 2 days after having worked with this HP Spectre x360 15-bl110nd since Dec 2017 without any problem. The face recognition feature works anyway poorly eg. with backlight from the sun it fails systematically. This also happened, like numerous times before the day before I got into hibernation and did get out with the fail. PC is fully updated and working fine.
01-21-2020 10:11 AM
I was able to recreate the error while it was plugged in too, but like I mentioned it was while attempting to unlock as soon as the screen came on. I have disabled hibernation mode from elevated cmd and made sure it's not being set through the advanced power options either. It got rid of my hidden 16gb hiberfil.sys file too, so that's nice. I was also having my hard drive not getting recognized on boot so I took it to a repair shop to have it resitted and I haven't gotten either error since. They told me there was a small stain on the hard drive cover. Probably liquid got through the bottom grill while on a surface that wasn't completely dry. Watch out for that too.
02-14-2020 02:33 PM
Welcome to the HP Support Community!
I assure you I will try my best to get this sorted.
In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.
- What is the exact model for your computer?
- What is the operating system you are using?
- What are the troubleshooting steps you have performed?
Look forward to hearing from you and you have a great day!
I am an HP Employee