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spuv Top Student
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Message 11 of 15
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Re: Hibernation wake-up Blue screen SPUVcbv64.sys error

Hi Karen,

 

Glad that HP is willing to help you. In my case never heared from HP. Because I am Reliability specialists I use this example now in my presentations. If you have a function it should work, and otherwise solve it. Agreed and recommend to switch to the mac's, from reliability perspective much more stable. It's not only for PC, but for my HP printer as well.

 

So success with solving the issue and if it is solved, pls let us know on this community. HP: do not only solve for Karen, but for all of us!!

HFS Top Student
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Message 12 of 15
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Re: Hibernation wake-up Blue screen SPUVcbv64.sys error

Hi Riddle_decipher,

 

Ik totally agree with spuv. Please fix this for all of us! This is not an incident that only happens to Karen. This is structural, happens to all of us and is still unsolved. 

 

I am very disappointed by the silence and lack of action from HP om this matter. Kudos to you though for picking this up. I hope toch see a solution soon!

 

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HP Support Agent
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Message 13 of 15
78
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Re: Hibernation wake-up Blue screen SPUVcbv64.sys error

@HFS I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

They will likely request information from you in order to look up your case details or product serial number.

Please look for a private message from an identified HP contact.

 

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

Riddle_Decipher
I am an HP Employee

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HP Support Agent
HP Support Agent
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Message 14 of 15
77
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Re: Hibernation wake-up Blue screen SPUVcbv64.sys error

@spuv

I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

They will likely request information from you in order to look up your case details or product serial number.

Please look for a private message from an identified HP contact.

 

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

Riddle_Decipher
I am an HP Employee

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Karen_k_aus Honor Student
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Message 15 of 15
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Re: Hibernation wake-up Blue screen SPUVcbv64.sys error

Unfortunately Spuv, I have to report that after completing your suggestion about the "dismiss lock screen"... it took ten days, but I got a blue screen error again 😞

I hope it is still working for you

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