Post new question
Question
Reply
 
Top Student
Posts: 5
Member Since: ‎05-15-2016
Message 1 of 2 (228 Views)

Re: hp pavilion 15 notebook Usb 3

[ Edited ]
Product Name: HP 15 G039a
Operating System: Microsoft Windows 10 (64-bit)

I have not been able to get my USB 3 flash drives to work

My mouse works so I assume that my bluetooth is working

And my tiny fix me stick usb drive works so I assume it would be a USB 2 drive.

I have installed all HP updates including the recent UEFI where I dont see the option to boot from a USB flash drive well anyways it does not do it anyways, not is the drive recognized.

I have checked every USB driver for updated drivers, uninstalled and reinstalled drivers, checked HP, Windows update and the original manufacturer for updated drivers

I have checked the power on the hub as recommended on one HP article and did get a devmgr.xml missing error out of that

I ran sfc scannow assume the slash is in there my keyboard has went french on me

By the way my friend as the identical model of computer and all the same identical problems and missing files are happening on her computer

The only difference is that I am in the insiders program and her computer is on the regular Windows 10 build which we have not had problems with till this and I am beginning to wonder whether it has to do with the UEFI recent updates (question mark)

 

 

Reply
0 Kudos
HP Support Agent
Posts: 9,858
Member Since: ‎08-11-2014
Message 2 of 2 (182 Views)

Re: hp pavilion 15 notebook Usb 3

Hi,

 

It is great to upgrade system to Windows 10, but in the same time, series of issues occur, like the USB device issue. After upgrading the system to Windows 10, you find that your USB device cannot connect to your PC. You may need to plug your external devices like MP3, pen drive, printer, etc. to your computer through the USB ports. So it is very inconvenient that the USB ports don’t work properly. Solutions below may help you fix the USB port issue.

 

Since your USB device works properly before you upgrade the system, the problem most probably is not caused by the USB device. But you can also plug the USB device to another computer. If it unfortunately doesn’t work, you can consider replacing the device.

 

Following are the solutions to figure out the problem.

 

Solution 1:

 

Check if the problem is caused by power supply issue

 

1. Unplug the power supply and charger plug from your PC.

2. Restart your PC. Connect your USB device to the PC again. Then you can plug the power supply.



Solution 2:


The Power Management would also be the cause of the USB problems. Windows is set to shut down your USB controller to save power by default, sometimes it won’t be able to power it back up. So try following steps to prevent Windows from “managing” power to your USB controller or the devices.

1. Open Device Manager.
2. Expand the Universal Serial Bus controllers branch.


3. Double-click the USB Root Hub device, and click the
Power Management tab. (if there’s more than one USB Root Hub device, repeat these steps for each one.)



4. Turn off the Allow the computer to turn off this device to save power option, and clickOK button.

 



Solution 3:

 

Go to Device Manager to check for the driver status

The problem most probably is caused by driver issues. Drivers may not be updated to work with Windows 10. If that’s the case, you can resolve the problem by updating the drivers.

 

1. In Device Manager, expand Other devices and Universal Serial Bus controllers.

2. If you see drivers with yellow mark under these two categories. You need to update the drivers. You can update the drivers manually.

Alternatively, you can use a driver update tool to help update drivers automatically. Driver Easy is one of driver update tools online. After you install Driver Easy, use it to scan your computer to detect all problem drivers. If there is problem with the USB driver, Driver Easy will detect it and recommend the new driver. With Driver Easy, the USB issue can be resolved easily. 

Driver Easy has Free version and Paid version. You can use the Free version to download new drivers, but you are required to use the downloaded driver files to install the drivers manually step by step. And the download speed is limited. To save more time, you can use the Paid version. With Paid version, all drivers will be updated automatically. More over, you can enjoy free technical support guarantee. If you use the Paid version to try resolving the problem but the problem persists, you can contact us for further assistance. Paid version offers 30-day money back guarantee. You can ask for a full refund if you want within the guarantee period.

If the problem cannot be resolved, the USB ports might be damaged. You may need to replace the damaged ports. If the solutions above do not work for you, you can take your PC to the repair store to have it fixed, as the problem might be caused by hardware issues.

Riddle_Decipher
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation