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‎05-26-2020 10:30 AM

HP Recommended
Product: HP Notebook
Operating System: Microsoft Windows 10 (64-bit)

After Windows 10 update to Version 1903 my Realtek sound devices are now longer listed as devices on the system under Device Manager and the system doesn't recognise them or believe they are connected at all. Therefore I lose all sound functions. How do I fix this because I keep rolling back the update to get them back but I cannot do this forever because now Microsoft are badgering me to update again as this version of Windoes 10 is no longer supported.

I tried reloading legacy devices but after that the message device cannot start Code 10 appears.

2 REPLIES 2

‎05-26-2020 12:31 PM

HP Recommended

@Bazzeroony 

 

HP has thousands of different of HP Notebook models/products. What is your  HP Notebook ?  Please use the following way to find out model/product of your machine


               https://support.hp.com/us-en/document/c00033108


Please do NOT post its Serial number (s/n).


Regards.

BH
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‎05-27-2020 09:38 AM

HP Recommended

 HP Notebook Model 15-ay110na,  Product 1AP04EA#ABU there doesn't seem to be any other name.

Regards

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