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HP Recommended
Envy 14 Notebook
Microsoft Windows 10 (64-bit)

Greetings to all in the community! We have an older Envy (~3 yrs old) that we rebuilt a few months ago by refreshing the Windows 10 OS from the ground up. Unfortunately, we mistakenly removed the "D:\" partition that seemed to be a recovery partition. Windows 10 Pro 64-bit is re-installed and working just fine. However, now, every time we reboot the PC, the laptop pauses on restart and will not proceed unless we press the ENTER key. After pressing ENTER, all is well with Win10.

 

Does anyone have guidance for rebuilding the recovery partition (we've already created a recovery USB drive) and/or ensure that the boot sequence does not require any manual intervention?

 

Thank you in advance! 🙂

6 REPLIES 6
HP Recommended

I assume you booted from a Windows 10 usb or dvd and deleted both partitions before clean install?

Are all drivers up to date?

Removing the partition shouldn't have any negative effects on startup.

Have you tried entering BIOS and reset to Defaults?

You might also try a power reset:

http://support.hp.com/us-en/document/c01684768

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HP Recommended

Great idea, thank you! I did try to set the BIOS to defaults, per your suggestion, but I still encountered an error on reboot. This time, it seems that there is a SMART drive failure on the boot drive. When I run the Hard Drive quick test in diagnostics, I get a failure ID (9U6DBH-7K79H2-MFPWLJ-60ER03) and a product ID of K2S71AV.

 

Any new hints? I'm not inclined to replace this hard drive (the laptop is old enough it could go to a proper recylcing center instead), so I'm hoping that there's a better way...

 

HP Recommended

Unfortunately, that error code indicates hdd is failing. You could replace it for less than $40- $50.

https://www.amazon.com/s/s/ref=sr_nr_p_n_feature_keywords_1?fst=as%3Aoff&rh=n%3A172282%2Cn%3A541966%...

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HP Recommended

Thank you again for your tips. I was really hoping to replace it with a solid state drive, but I can't find any that are "guaranteed" to be compatible with this model. Perhaps my only choices will be standard drive technologies. The $ to replace the hard drive is pretty trivial either way.

HP Recommended

This is an "elder statesman" of a laptop, by today's standards. I found an HP parts list (first link below) that indicated that this laptop had a 1TB drive with a build part number of 720278-003. The second link is a supplier of that specific drive at $80.

 

http://pro-psurf-web-glb.austin.hp.com/Search.aspx

 

https://www.drivesolutions.com/cgi/shop/oemstore.cgi?command=listitems&kind=HP-OEM&pos=0&type=itemid...

 

I hope that this will help others who are looking for answers.

 

 

HP Recommended

@Joyful-Life 

The parts list actually indicates all drives that were available for that model- from 500gb-1tb.

You don't have to replace it with one using the original part number at HP. The drive is probably made by Seagate, Western Digital or other manufacturer. I've had HP laptops with everything from Toshiba to Samsung drives. I have never ordered a replacement drive from HP-only used retail drives in mine and others I have repaired.

You could actually replace it with an SSD like the Samsung Evo 2.5" SATA SSD:

https://www.amazon.com/Samsung-500GB-Internal-MZ-76E500B-AM/dp/B0781Z7Y3S

 

Your model isn't one of the easier ones to change the drive. Maintenance & Service Guide shows how:

https://support.hp.com/us-en/product/hp-envy-14-u200-notebook-pc-series/7527524/model/7757373/manual...

Videos:

http://h20574.www2.hp.com/results.htm?SID=6936202&MEID=9A560BC4-8C7E-4319-82E7-7D0FA0DC36B4

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