Recent HP BIOS Automatic Update Causes PCIe Controller (x16) - 1901 Error Code 19

[RYAN-R]

Spoiler

The most recent HP automatic BIOS update caused an error with my NVIDIA RTX 2070 graphics card today. My laptop is a HP Omen 7WY19PA. Firstly, my external monitor would not display. Secondly, I noticed certain buttons in Windows 10 disappeared - such as the ability to put the PC to sleep when selecting the power button.

The Windows device manager reported that the Intel(R) PCIe Controller (x16) - 1901 was not able to be started because it's configuration information (in the registry) is incomplete or damaged (Code 19). If I try to access the NVIDIA graphics card settings via the NVIDIA software, it says: "An NVIDIA graphics card was not detected in your system."

How do I report this issue to HP? I can see that this issue was posted about a few months back by another user, but it's still not yet patched/resolved. I don't think this is Windows 10 related as it happened immediately after the HP automatic BIOS update. Before this HP automatic BIOS update, my laptop was running fine.

[Riddle_Decipher]

@RYAN-R Click here to perform a hard reset on your device

If the issue persists, after the above steps, try the below:

1. Turn off the notebook.

2. Plug the notebook into a power source using the power adapter.

3. With the notebook off, press and hold the Windows logo key  and the B key at the same time.

      NOTE:

   On some notebook models, it might be necessary to press and hold the Windows logo key  and the V key.

4. While pressing those keys, press and hold the Power button on the computer for 2 to 3 seconds, and then release the Power button but continue to hold the Windows logo key  and the B or V key until the HP BIOS update screen displays or you hear a beeping sound (usually 8 beeps).

   The HP BIOS Update screen displays, and the BIOS update begins automatically. This might take several minutes, and you might hear additional beeping sounds.

   • If the HP BIOS Update screen does not display, repeat the previous steps. If the issue persists after repeating the steps, skip to the next step to Download a replacement BIOS file.

   • If the Power light turns off, the notebook has turned off because the Power button was held too long. Repeat the previous steps, making sure to hold the Power button for 2 to 3 seconds only.

CLICK HERE FOR MORE STEPS AND INSTRUCTIONS.

(By the end of this article all the issues should be resolved)

P.S: Welcome to HP Community 😉

Keep me posted, as I (Or a trusted colleague) shall follow-up on this case to ensure the concern has been addressed, 

And your device is up and running again, only in case you don't get back to us, first! 

That said, If the information I've provided was helpful, give us some reinforcement by clicking the solution and kudos buttons, 

That'll help us, and others see that we've got the answers!

Good Luck.

[RYAN-R]

But why would I want to update my BIOS? The most recent version of the BIOS was installed and this was what caused the problem.  If anything, I would want to revert to the previous BIOS. The solution was to uninstall the the PCIe driver in device manager and reset the laptop.

[Riddle_Decipher]

@RYAN-R The steps I had provided were to recover an older version of BIOS, not update it 😛 

Anyway, I'm glad you've got that sorted, let us know if you need anything else and have a good day!

[RYAN-R]

I see. Thank you for trying to help. I am lucky that I was able to resolve it. The solution was actually posted by another user on this forum, so it's very helpful to have this knowledge sharing system set-up. The laptop is brand new, only a few days old and I'm using it for work. I was considering returning it, but luckily this forum saved me from having to do this.

[UPR]

I just restarted my pc today for the first time in a month and got this error. I am trying to revert back to my old bios as I have lost the video settings and keep getting the following error code and photoshop cc keeps saying there is not enough memory and the computer has 64gig. Please tell me what to do as this is a new computer.

[KrazyToad]

@UPR

Welcome to HP Community

I have gone through your Post and would like to help

I suggest you perform a BIOS Recovery and let me know how it goes

Please refer to this Link: https://support.hp.com/in-en/document/c02693833

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[UPR]

The fix was simple all I had to do was go to NVIDIA website and reload the video card driver package and everything was back to normal.

https://www.nvidia.com/Download/index.aspx

Much easier than imagined as I just figured I'd give it a shot and reload the video drivers for my specific video card.

This error seems to dump the video driver and they had a new video driver available and once installed the system ran much better than it ever has.

This was just what worked for my new

HP OMEN Laptop

i9-9880H w/64gig

[KrazyToad]

@UPR

I'm glad you got this issue sorted out

Do visit our HP Support community and drop us a message anytime you need help

Thank you 😊