-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Re: Recovery Attempt has failed HP Pavilion Gaming 15-dk0047...
Create an account on the HP Community to personalize your profile and ask a question
03-25-2021 01:25 PM - last edited on 03-25-2021 01:29 PM by MarcusC
[content removed]
The cloud recovery keeps failing, I tried resetting bios and have no external devices connected.
Solved! Go to Solution.
03-25-2021 02:18 PM
Hi:
If the cloud recovery tool isn't working, the only suggestion I can offer would be to clean install W10, by making bootable installation media using the Media creation tool from the link below.
Download Windows 10 (microsoft.com)
You will not need to enter a product key, since the key is in your notebook's BIOS.
After W10 has completed installing, you can install the drivers and available software from your notebook's support page.
HP Pavilion Gaming - 15-dk0047tx Software and Driver Downloads | HP® Customer Support
03-25-2021 02:26 PM
But why it cant be recovered using cloud recovery, can you please check the logs attached in the first post and say?
I used it 2 times previously and it worked fine, but now it only gives error, is it because my warranty got over?
03-25-2021 02:40 PM
It's not a perfect solution, but it beats the devil out of having an expensive paperweight.
You can download the HP coolsense app from the link below.
HP Notebook PCs - HP CoolSense Technology | HP® Customer Support
You may have to enable Microsoft Net Framework 3.5 in order to install the coolsense software.
To enable Net Framework, go to the windows control panel>programs>turn windows features on or off.
A window will open and the first item that shows up should be Net Framework.
Check the box to install it, restart the PC and install the HP coolsense app.
You can also download the HP support assistant software from the link below.
HP Support Assistant | HP® Official Site
Click on the orange download button at the top right side of the page.
Didn't find what you were looking for? Ask the community