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‎11-21-2019 07:57 AM - edited ‎11-21-2019 08:03 AM

HP Recommended
Product: Notebook HP - 15-bs013nl
Operating System: Microsoft Windows 10 (64-bit)

I try to do a factory reset of my Notebook HP - 15-bs013nl. After more than 1 hour and after the programs installation I can see the user and password request of Win 10. When I go on I have a Recovery Manager window with the message "Ripristino Incompleto (Incomplete recovery)" and under this window a Prompt Command Window with six lines error "Impossibile trovare l'unità (Unable to find the unit)".

My operating system is in Italian so I put the messages in Italian with the probable English translation

 

This is the log:

 

[15:33:29,41][BBV2_EUE.cmd] **************************************************
[15:33:29,41][BBV2_EUE.cmd] [C:\SYSTEM.SAV\bbv\BBV2_EUE.cmd] has started...
[15:33:29,42][BBV2_EUE.cmd] --------------------------------------------------
[15:33:29,43][BBV2_EUE.cmd] Looking for *.cmd in [C:\system.sav\P2PP\BBV2.eue] folder...
[15:33:29,44][BBV2_EUE.cmd] --------------------------------------------------
[15:33:29,44][BBV2_EUE.cmd]
[15:33:29,45][BBV2_EUE.cmd]
[15:33:29,45][BBV2_EUE.cmd] All *.cmd in [C:\system.sav\P2PP\BBV2.eue] folder have been called.
[15:33:29,47][BBV2_EUE.cmd]
[15:33:29,49][BBV2_EUE.cmd] --------------------------------------------------
[15:33:29,49][BBV2_EUE.cmd] Error checking
[15:33:29,50][BBV2_EUE.cmd] Looking for *.log in [C:\system.sav\Logs\BB] folder...
[15:33:29,50][BBV2_EUE.cmd] --------------------------------------------------
[15:33:29,52][BBV2_EUE.cmd]
[15:33:29,52][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\CheckWithPrior.log] is found.
[15:33:29,58][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\CPUFlag.LOG] is found.
[15:33:29,59][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\CUST_WAV.LOG] is found.
[15:33:29,61][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\FU229553.log] is found.
[15:33:29,62][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\FU242764.log] is found.
[15:33:29,66][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\FU244478.log] is found.
[15:33:29,67][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\FU244480.log] is found.
[15:33:29,69][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\FU245239.log] is found.
[15:33:29,72][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\FU251218.log] is found.
[15:33:29,73][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\FU260181.log] is found.
[15:33:29,75][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\ImageDiag_EarlyStage.LOG] is found.
[15:33:29,78][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\ImgEnhDrvByFlg_PASS1_WIN.LOG] is found.
[15:33:29,80][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\ImgEnhDrvByFlg_PASS1_WPE.LOG] is found.
[15:33:29,81][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\ImgEnhDrvByFlg_PASS2_WIN.LOG] is found.
[15:33:29,83][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\Library_Apps.LOG] is found.
[15:33:29,86][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\Library_VC.LOG] is found.
[15:33:29,87][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\MSAppsOrder.LOG] is found.
[15:33:29,89][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\Ngen.LOG] is found.
[15:33:29,92][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\OCAMark.log] is found.
[15:33:29,94][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P006MAB2.LOG] is found.
[15:33:29,95][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P009C2B2.LOG] is found.
[15:33:29,97][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00EDUB2.LOG] is found.
[15:33:30,00][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00F6BB2.LOG] is found.
[15:33:30,02][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00GN5B2.LOG] is found.
[15:33:30,03][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00H08B2.LOG] is found.
[15:33:30,06][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00HX7B2.LOG] is found.
[15:33:30,08][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00KGGB2.LOG] is found.
[15:33:30,09][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00KTXB2.LOG] is found.
[15:33:30,11][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00L6EB2.LOG] is found.
[15:33:30,14][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00LDMB2.LOG] is found.
[15:33:30,16][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00LEXB2.LOG] is found.
[15:33:30,17][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00N20B2.LOG] is found.
[15:33:30,20][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00N24B2.LOG] is found.
[15:33:30,22][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00N89B2.LOG] is found.
[15:33:30,23][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00NBCB2.LOG] is found.
[15:33:30,27][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00NY2B2.LOG] is found.
[15:33:30,28][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00P5S00.LOG] is found.
[15:33:30,30][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00P5S06.LOG] is found.
[15:33:30,33][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00P62B2.LOG] is found.
[15:33:30,34][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00PL3B2.LOG] is found.
[15:33:30,36][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00PUTB2.LOG] is found.
[15:33:30,39][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00PWGB2.LOG] is found.
[15:33:30,41][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00PZGB2.LOG] is found.
[15:33:30,44][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00Q1VB2.LOG] is found.
[15:33:30,45][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00Q4YB2.LOG] is found.
[15:33:30,47][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00Q72B2.LOG] is found.
[15:33:30,48][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00Q9DB2.LOG] is found.
[15:33:30,52][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00QARB2.LOG] is found.
[15:33:30,53][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00QG0B2.LOG] is found.
[15:33:30,55][BBV2_EUE.cmd] [PIN_ERROR_MSG][BBV2_EUE.cmd] Found fail message in the C:\system.sav\Logs\BB\P00QG0B2.LOG
[3:02:54 PM] Install Folder: c:\SWSETUP\APP\Security\McAfee\McAfeeMLS_QQG0B2\15.3.3074
[3:02:54 PM] CVA File: c:\SWSETUP\APP\Security\McAfee\McAfeeMLS_QQG0B2\15.3.3074\P00QG0B2.CVA
[3:02:54 PM] Deliverable Name: McAfee - MLS [15.3.3074,A,3]
[3:02:54 PM] Deliverable PN: P00QG0-B2K
[3:02:56 PM] Deliverable Size: 1,037,807 Kbytes
[3:02:56 PM] Free Size: 928,386,840 Kbytes
[3:02:56 PM] System Used Size: 31,101,156 Kbytes
[3:02:56 PM] Run install command: c:\SWSETUP\APP\Security\McAfee\McAfeeMLS_QQG0B2\15.3.3074\install.cmd
[15:33:30,55] --------------------------------------------------
[15:33:30,55][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00QHWB2.LOG] is found.
[15:33:30,58][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00QJ4B2.LOG] is found.
[15:33:30,60][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00QJ5B2.LOG] is found.
[15:33:30,61][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00QJCB2.LOG] is found.
[15:33:30,65][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00QJDB2.LOG] is found.
[15:33:30,66][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00QJFB2.LOG] is found.
[15:33:30,68][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00QJGB2.LOG] is found.
[15:33:30,69][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00QJPB2.LOG] is found.
[15:33:30,72][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00QQGB2.LOG] is found.
[15:33:30,74][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00QTTB2.LOG] is found.
[15:33:30,76][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00QU5B2.LOG] is found.
[15:33:30,79][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00QWSB2.LOG] is found.
[15:33:30,80][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00QWYB2.LOG] is found.
[15:33:30,82][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00QZUB2.LOG] is found.
[15:33:30,85][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00R7GB2.LOG] is found.
[15:33:30,86][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\WallpaperOk.log] is found.
[15:33:30,88][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\WinPE_DRV.LOG] is found.
[15:33:30,90][BBV2_EUE.cmd] All *.log in [C:\system.sav\Logs\BB] folder has been scanned.
[15:33:30,92][BBV2_EUE.cmd] Create C:\system.sav\P2PP\BBV2.eue\BBV2.eue.don
[15:33:30,92][BBV2_EUE.cmd] --------------------------------------------------
[15:33:30,93][BBV2_EUE.cmd] [BBV2_EUE.cmd] has completed...
[15:33:30,93][BBV2_EUE.cmd] **************************************************
[15:44:06,99][ChkError.cmd]
[15:44:07,02][ChkError.cmd] [FAILURE_FLAG]
[15:44:07,05][ChkError.cmd] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] Found C:\SYSTEM.SAV\FAILURE.FLG
[15:44:07,06][ChkError.cmd] Result=FAILED

C:\SWSetup\APP\Security\McAfee\McAfeeMLS_QQG0B2\15.3.3074\FAILURE.FLG
P00QG0-B2K McAfeeMLS



[15:44:07,10][ChkError.cmd]
[15:44:07,11][ChkError.cmd] --------------------------------------------------
[15:44:07,14][ChkError.cmd] Some error detected...
[15:44:07,17][ChkError.cmd]
[15:44:07,19][ChkError.cmd] --------------------------------------------------
[15:44:07,22][ChkError.cmd] [C:\SYSTEM.SAV\ExitProc\ErrorChk\ChkError.cmd]
[15:44:07,25][ChkError.cmd] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] found [3] SW issue[s]...
[15:44:07,27][ChkError.cmd] --------------------------------------------------
[15:44:07,30][ChkError.cmd] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] Refer the following file[s] if exists to see detail.
[15:44:07,32][ChkError.cmd] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] C:\CTOERROR.flg , C:\System.sav\*FAILURE.flg, or C:\system.sav\Logs\AllFailure.log
[15:44:07,35][ChkError.cmd]
[15:44:07,36][ChkError.cmd] --------------------------------------------------
[15:44:07,39][ChkError.cmd]
[15:44:07,41][ChkError.cmd] This is for customer image...
[15:44:07,42][ChkError.cmd]
[15:44:07,46][ChkError.cmd] Trigger CTO panic...
[15:44:07,47][ChkError.cmd]
[15:44:07,50][ChkError.cmd] This is Recovery image...
[15:44:07,52][ChkError.cmd]
[15:44:07,53][ChkError.cmd] --------------------------------------------------
[15:44:07,57][ChkError.cmd] [ChkError.cmd] has completed...
[15:44:07,58][ChkError.cmd] **************************************************

[15:45:44,82] ------------------------------------------------------------
[15:45:44,82] There might be unexpected reboot during [Windows setup].
[15:45:44,82] The process will cause CTO panic
[15:45:44,82] because the image might not be normal now...
[15:45:44,82] ------------------------------------------------------------

 

1 REPLY 1

‎11-21-2019 08:19 AM

HP Recommended

Hi:

 

If the factory reset option didn't work, you have two other options to reinstall W10.

 

You will need access to another working windows PC.

 

1. Create a recovery drive using the HP cloud recovery client utility.

 

Here is a link for how to use that utility.

 

https://support.hp.com/us-en/document/c06162205

 

2. Create W10 installation media using the Microsoft media creation tool at the link below...

 

https://www.microsoft.com/en-us/software-download/windows10

 

If you use the media creation tool, after W10 installs, you can install the drivers and available software from your PC's support page.

 

https://support.hp.com/us-en/drivers/selfservice/hp-15-bs000-laptop-pc/15551412

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