Recovery issue

[Bhssmattan_123]

While booting the system, the laptop is asking for the recovery serial key 

Which is not available with me since I have started operation the laptop

[Hawks_Eye]

Hi @Bhssmattan_123 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

If your laptop is asking for a recovery serial key during boot, this typically happens when you're trying to access the recovery environment or reinstall the operating system. Here’s what you can do to address this issue:

1. Check for the Recovery Key in Your Microsoft Account

• If your laptop uses a Windows operating system, the recovery key might be tied to your Microsoft account.
• Log in to Microsoft Account Recovery Key Page using the credentials associated with your laptop.
• Locate your device and find the recovery key listed there.

2. Search for Physical Documentation

• If the laptop came with printed documentation or a box, check for a card or sticker with the recovery key.
• Sometimes, the serial key is on the laptop itself, often on the bottom or inside the battery compartment.

3. Contact the Laptop Manufacturer

• Reach out to HP Customer Support and provide details like the model number (written on your laptop) and the serial number (often located on the underside of the laptop or in the BIOS settings).
• The support team might help you retrieve the recovery key or provide alternative solutions for accessing the system.

4. Verify Your Windows Version

• If the laptop uses Windows 11 or Windows 10, the recovery key could also be embedded in the BIOS (firmware) itself. In this case, the system automatically detects it during the recovery process.
• If the laptop has been reconfigured or hardware modified, HP Support can guide you through restoring your system.

5. Use the Recovery Media

• If no recovery key is available, create or download recovery media for your laptop model:
  • Visit the HP Support website and search for the recovery tools specific to your model.
  • You might need to use a USB drive to boot into recovery mode.

6. Activate Windows Post-Recovery

• Once recovery is completed, the laptop should prompt for activation. If you don't have a product key, try using the "Activate Windows" option to retrieve the key online.

If you’re feeling stuck or overwhelmed, feel free to share details like your laptop model and whether you’re trying to recover the operating system or access encrypted data. 

I’m here to guide you further!

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Take care, and have an amazing day!

Regards, 

Hawks_Eye