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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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If you identify your notebook with the product number, I may be able to give you an answer.
I need to know which model year the notebook came from and I can use the ppoduct number to find that out.
Look on the bottom of the notebook for the tiny print and find the ProdID.
That is also the product numbet.
Post it here in your next response.
I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"
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HP Recommended
Kindly provide the requested information.
I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"
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No worries.
I take it that you never created an HP USB recovery flash drive with the HP Recoverty media creator when you had the original OS installed.
Since your notebook is from the 2015 model year the license activation key is encoded in the BIOS.
Unfortunately, HP and ComputerSurgeons.com. no longer stock the recovery media.
Microsoft removed thwe Windows 8 ISO files from circulation. You will need to install Windows 8.1 instead.
Run the Microsoft downloader at the following link to get the ISO
https://www.microsoft.com/en-us/software-download/windows8ISO
You may need a generic Windows installation key.
Generic Windows Installation Keys
Windows Edition Product Key
| Windows 8 Professional N | BHHD4-FKNK8-89X83-HTGM4-3C73G |
| Windows 8 Enterprise N | NCVKH-RB9D4-R86X8-GB8WG-4M2K6 |
| Windows 8.1 | |
| Windows 8.1 | 334NH-RXG76-64THK-C7CKG-D3VPT |
You can also use the WIndows USB/DVD tool at the following link with your newly acquired ISO.
https://www.microsoft.com/en-us/download/details.aspx?id=56485
https://www.lifewire.com/how-to-install-windows-8-or-8-1-from-a-usb-device-2626228
I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"
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