Recovery manager restoration incomplete

[Vjhally]

Having issues factory resetting my laptop, cam access desktop as admin when pressing ctrl alt del but access files or make mew accounts. Problem is solved if i do a system refresh which deletes the hp programs which I want to keep. Only getting issues when factory resetting in hp recovery when it is installing the softwares. Attached the screenshots below of the notepad restarting does nothing 

[Paul_Tikkanen · Accepted solution]

Hi:

The only suggestion I can offer if the internal recovery system isn't working, and you don't want to clean install W10, would be to make a bootable recovery drive using the HP cloud recovery tool.  You will need to have a 32 GB USB hard drive and a working Windows PC for this.

Here is an info link for how to use that utility...

https://support.hp.com/us-en/document/c06162205

This is supposed to reinstall W10, the drivers and the software that originally came with your notebook.

[Vjhally]

thank you paul for the reply i will try this now and get back to you 

[Paul_Tikkanen]

You're very welcome.

[Vjhally]

Hi Paul great news windows is running with some of the hp files just realised that the internal recovery partition is no longer avaliable and neither is hp recovery manager is this something hp stopped doing 

[Paul_Tikkanen]

Hi:

The utility is an enigma.

On some models, it reinstalls the recovery partition and recovery manager--at least that is what I have read from a couple of forum posts.

On others, such as yours, it does not.  It only installs the original OS, drivers and software that came with the notebook, minus the recovery manager/recovery partition.

I used it on two HP 255 G7 business notebooks I got from eBay, and it did what it did to yours.  No recovery partition, no recovery manager.

So, I saved the USB flash drive the cloud recovery tool created in case I need to reset the notebooks again.