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Hello,
I want to install windows 10 on my laptop. Not from Microsoft. I want to install one with all HP software. So I used the cloud recovery tool to create the recovery media, but whenever I boot from the media, I get error that my computer isn't supported(see the picture). While creating the media, I gave the exact product number and it found that in database. But while booting, it detects different product number. Can someone help me?
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hi
15-ay053tx Product Specifications
Product number | X3C62PA |
the software indicates that the media is for another model
I don't know if it's a bug, but I can't change this
Tried again and if not, you will have to see with hp, there may be a problem with the system, if it gives you the image of another computer!
HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10, 7) | HP® Customer Support
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Sorry, I can't answer this question
For recovery, you would have to go through third-party sites, most certainly
Why not try the re-installation with media microsoft !?
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was this reply helpful , or just say thank you ? Click on the yes button
Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem
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Windows 11 22h2 inside , user
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