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HP Recommended
hp g6 - 2242sa

Whenever turn on my laptop it comes up with message untitled:

preparing automatic repair 

after that it goes to recovery

your of couldnt start properly 

a required device isn’t connected or can my be accessed

merrier code: 0xc0000185

 than 3 options

need to know whether I need knew battery or how I can reset or need a cd file or drive stick or anything

1 REPLY 1
HP Recommended

Hi:

 

If the hard drive checked out good when you ran the F2 diagnostics test, here is a way you can reinstall W8.1 for free by using the W8 product key in your PC's BIOS:

 

Install W8.1 by creating the Microsoft installation media, using another Windows PC, if yours is not working...You want W8.1 64 bit.

https://www.microsoft.com/en-us/software-download/windows8ISO

If you are asked to enter a product key during the installation process, use this generic key.

 

This is the generic key for W8.1 'Standard.'

 

334NH-RXG76-64THK-C7CKG-D3VPT

 

If you had to enter the generic key, manually change the generic product key to the W8 key in your PC's BIOS in the PC settings menu.

 

After you get W8.1 installed, and you had to manually enter the W8.1 generic product key, you will need to run the free utility I zipped up and attached below, that will show you show the W8 product key in your PC's BIOS.

 

I have also zipped up and attached below, the Microsoft tool which hopefully will transfer the ISO file to a DVD or USB flash drive so it is bootable.

 

Then you can install the available drivers and software from your PC's support page.

 

https://support.hp.com/us-en/drivers/selfservice/HP-Pavilion-g6-2200-Notebook-PC-series/5296082/mode...

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.