Recovery using hp cloud recovery tool

Anchal2147 · ‎06-06-2022

While doing the recovery i faced the issue that "the recovery attempt has failed select one of the following buttons"

:17.95][ChkError.cmd] [AppsLog]

[:17.95][ChkError.cmd] [PASS3_BBV3]

[PIN_ERROR_MSG][ChkError.cmd] There are FAILED message in the [C:\system.sav\Logs\CheckLog\PASS3_BBV3_BBApps.log]

[13:00:17.95][ChkError.cmd] Result=FAILED

[13:00:17.95][ChkError.cmd] --------------------------------------------------

[13:00:17.97][ChkError.cmd] Checking : Yellow-Bang

[13:00:17.97][ChkError.cmd]

[13:00:17.97][ChkError.cmd] Run [PINChkT.exe /dev /s]

[13:00:21.58][ChkError.cmd]

[13:00:21.60][ChkError.cmd] Append [REGDEVT_PASS3_BBV3.LOG] to [C:\system.sav\Logs\CheckLog\ChkErr_PASS3_BBV3.log]...

[RegistryDevicesCheck]

Result=PASSED

[13:00:21.60][ChkError.cmd]

[13:00:21.60][ChkError.cmd] Run [FIND.exe /I 'Result=FAILED' C:\SYSTEM.SAV\Logs\PINPROC\REGDEVT_PASS3_BBV3.LOG]

[13:00:21.62][ChkError.cmd] No Yellow-bang device found...

[13:00:21.62][ChkError.cmd] Result=PASSED

[13:00:21.62][ChkError.cmd]

[13:00:22.22][ChkError.cmd] --------------------------------------------------

[13:00:22.22][ChkError.cmd] Checking : FAILURE.flg

[13:00:22.33][CheckFailureFlags.cmd] **************************************************

[13:00:22.35][CheckFailureFlags.cmd] [CheckFailureFlags.cmd] has started...

[13:00:22.35][CheckFailureFlags.cmd] --------------------------------------------------

[13:00:22.35][CheckFailureFlags.cmd] Check FAILURE.flg at [PASS3_BBV3]

[13:00:22.35][CheckFailureFlags.cmd] --------------------------------------------------

[13:00:26.28][CheckFailureFlags.cmd]

[13:00:26.28][CheckFailureFlags.cmd] No FAILURE.flg was found in C:\SwSetup folder

[13:00:26.30][CheckFailureFlags.cmd]

Volume in drive C is Windows

Volume Serial Number is DE64-F3BC

Directory of c:\system.sav

08/25/2021 03:47 AM <DIR> 2ndCap

06/06/2022 01:00 PM 46 ChkError.cmd.FAILURE.flg

08/13/2021 04:07 AM 22,543 CNB20WW4MLT601.ini

08/24/2021 07:36 PM 16,642 CND037P2011E_DPS

08/25/2021 03:53 AM <DIR> CONFIG

08/24/2021 07:38 PM 10,919 cpqdl.ini

08/24/2021 07:38 PM 5,674 CTO.TXT

08/24/2021 07:38 PM 14 CTOHW.TXT

06/06/2022 11:44 AM <DIR> EXCLUDE

06/06/2022 01:47 PM <DIR> ExitProc

06/06/2022 12:59 PM <DIR> Flags

08/24/2021 07:35 PM 5,778 GPT52ZHIACJO2101EN

06/06/2022 11:47 AM 11,730 Info.bom

06/06/2022 01:00 PM <DIR> logs

06/08/1997 03:42 AM 46 REBOOT.ME

08/25/2021 03:10 AM 368 REGFLUSH.LOG

06/06/2022 12:59 PM 66 Result.ini

08/25/2021 03:05 AM <DIR> support

08/25/2021 03:10 AM 483,452 SYSINFO.LOG

08/24/2021 07:45 PM <DIR> WinPE_Offline

08/24/2021 07:45 PM <DIR> WinPE_Online

08/24/2021 07:45 PM <DIR> WinPE_OnLine_4WinRE

06/06/2022 12:15 PM <DIR> WIN_Offline

06/06/2022 11:43 AM <DIR> WSDVTDC

12 File(s) 557,278 bytes

12 Dir(s) 57,411,678,208 bytes free

[13:00:26.30][CheckFailureFlags.cmd] --------------------------------------------------

[13:00:26.30][CheckFailureFlags.cmd] [CheckFailureFlags.cmd] has completed...

[13:00:26.32][CheckFailureFlags.cmd] **************************************************

[13:00:26.33][ChkError.cmd]

[13:00:26.33][ChkError.cmd] [FAILURE_FLAG]

[13:00:26.33][ChkError.cmd] Result=PASSED

[13:00:26.33][ChkError.cmd] --------------------------------------------------

[13:00:26.34][ChkError.cmd] Checking : RMFAIL.flg exists or not

[13:00:26.34][ChkError.cmd]

[13:00:26.34][ChkError.cmd] No [C:\SYSTEM.SAV\Flags\RMFAIL.flg].

[13:00:26.36][ChkError.cmd]

[13:00:26.36][ChkError.cmd] [RMFAIL]

[13:00:26.36][ChkError.cmd] Result=PASSED

[13:00:26.36][ChkError.cmd]

[13:00:26.36][ChkError.cmd] --------------------------------------------------

[13:00:26.37][ChkError.cmd] Some error detected...

[13:00:26.37][ChkError.cmd]

[13:00:26.37][ChkError.cmd] --------------------------------------------------

[13:00:26.39][ChkError.cmd] [C:\System.Sav\ExitProc\ErrorChk\ChkError.cmd]

[13:00:26.39][ChkError.cmd] [PASS3_BBV3][PIN_ERROR_MSG][ChkError.cmd] found [1] SW issue[s]...

[13:00:26.39][ChkError.cmd] --------------------------------------------------

[13:00:26.39][ChkError.cmd] [PASS3_BBV3][PIN_ERROR_MSG][ChkError.cmd] Refer the following file[s] if exists to see detail.

[13:00:26.40][ChkError.cmd] [PASS3_BBV3][PIN_ERROR_MSG][ChkError.cmd] C:\CTOERROR.flg , C:\System.sav\*FAILURE.flg, or C:\system.sav\Logs\AllFailure.log

[13:00:26.40][ChkError.cmd]

[13:00:26.40][ChkError.cmd] --------------------------------------------------

[13:00:26.40][ChkError.cmd]

[13:00:26.40][ChkError.cmd] This is for customer image...

[13:00:26.42][ChkError.cmd]

[13:00:26.42][ChkError.cmd] Trigger CTO panic...

[13:00:26.42][ChkError.cmd]

[13:00:26.42][ChkError.cmd] --------------------------------------------------

[13:00:26.43][ChkError.cmd] [ChkError.cmd] has completed...

[13:00:26.43][ChkError.cmd] **************************************************

[13:00:26.70] [PANIC.cmd] has been called at non-WinPE environment.

[13:00:26.70] [PANIC.cmd] activate BP and reboot into WinPE environment at first...

[13:00:13.53][ChkError.cmd] **************************************************

[13:00:13.55][ChkError.cmd] [C:\System.Sav\ExitProc\ErrorChk\ChkError.cmd] has started...

[13:00:13.55][ChkError.cmd] --------------------------------------------------

[13:00:13.56][ChkError.cmd] Check SW Error...

[13:00:13.56][ChkError.cmd] --------------------------------------------------

[13:00:13.56][ChkError.cmd]

[13:00:13.58][ChkError.cmd] Create ["C:\system.sav\ChkError.cmd.FAILURE.flg"] file...

[13:00:13.58][ChkError.cmd]

[13:00:13.58][ChkError.cmd] Logfile [C:\system.sav\Logs\CheckLog\ChkErr_PASS3_BBV3.log]...

[13:00:13.58][ChkError.cmd]

[13:00:13.59][ChkError.cmd] Check 2nd parameter [PASS3]

[13:00:13.59][ChkError.cmd]

[13:00:13.59][ChkError.cmd] Error Checking items : [MEMDUMP,APPSLOG,REGDEV,FAILUREFLG,RMFAIL]

[13:00:13.61][ChkError.cmd] --------------------------------------------------

[13:00:13.61][ChkError.cmd] Checking : Memory Dump

[13:00:13.61][ChkError.cmd] Could not find memory dump...

[13:00:13.61][ChkError.cmd]

[13:00:13.63][ChkError.cmd] [DumpFile]

[13:00:13.63][ChkError.cmd] Result=PASSED

[13:00:13.63][ChkError.cmd] --------------------------------------------------

[13:00:13.63][ChkError.cmd] Checking : Apps' log

[13:00:13.64][ChkError.cmd]

[13:00:17.95][ChkError.cmd] [AppsLog]

[13:00:17.95][ChkError.cmd] [PASS3_BBV3][PIN_ERROR_MSG][ChkError.cmd] There are FAILED message in the [C:\system.sav\Logs\CheckLog\PASS3_BBV3_BBApps.log]

[13:00:17.95][ChkError.cmd] Result=FAILED

[13:00:17.95][ChkError.cmd] --------------------------------------------------

[13:00:17.97][ChkError.cmd] Checking : Yellow-Bang

[13:00:17.97][ChkError.cmd]

[13:00:17.97][ChkError.cmd] Run [PINChkT.exe /dev /s]

[13:00:21.58][ChkError.cmd]

[13:00:21.60][ChkError.cmd] Append [REGDEVT_PASS3_BBV3.LOG] to [C:\system.sav\Logs\CheckLog\ChkErr_PASS3_BBV3.log]...

[RegistryDevicesCheck]

Result=PASSED

[13:00:21.60][ChkError.cmd]

[13:00:21.60][ChkError.cmd] Run [FIND.exe /I 'Result=FAILED' C:\SYSTEM.SAV\Logs\PINPROC\REGDEVT_PASS3_BBV3.LOG]

[13:00:21.62][ChkError.cmd] No Yellow-bang device found...

[13:00:21.62][ChkError.cmd] Result=PASSED

[13:00:21.62][ChkError.cmd]

[13:00:22.22][ChkError.cmd] --------------------------------------------------

[13:00:22.22][ChkError.cmd] Checking : FAILURE.flg

[13:00:22.33][CheckFailureFlags.cmd] **************************************************

[13:00:22.35][CheckFailureFlags.cmd] [CheckFailureFlags.cmd] has started...

[13:00:22.35][CheckFailureFlags.cmd] --------------------------------------------------

[13:00:22.35][CheckFailureFlags.cmd] Check FAILURE.flg at [PASS3_BBV3]

[13:00:22.35][CheckFailureFlags.cmd] --------------------------------------------------

[13:00:26.28][CheckFailureFlags.cmd]

[13:00:26.28][CheckFailureFlags.cmd] No FAILURE.flg was found in C:\SwSetup folder

[13:00:26.30][CheckFailureFlags.cmd]

Volume in drive C is Windows

Volume Serial Number is DE64-F3BC

Directory of c:\system.sav

08/25/2021 03:47 AM <DIR> 2ndCap

06/06/2022 01:00 PM 46 ChkError.cmd.FAILURE.flg

08/13/2021 04:07 AM 22,543 CNB20WW4MLT601.ini

08/24/2021 07:36 PM 16,642 CND037P2011E_DPS

08/25/2021 03:53 AM <DIR> CONFIG

08/24/2021 07:38 PM 10,919 cpqdl.ini

08/24/2021 07:38 PM 5,674 CTO.TXT

08/24/2021 07:38 PM 14 CTOHW.TXT

06/06/2022 11:44 AM <DIR> EXCLUDE

06/06/2022 01:47 PM <DIR> ExitProc

06/06/2022 12:59 PM <DIR> Flags

08/24/2021 07:35 PM 5,778 GPT52ZHIACJO2101EN

06/06/2022 11:47 AM 11,730 Info.bom

06/06/2022 01:00 PM <DIR> logs

06/08/1997 03:42 AM 46 REBOOT.ME

08/25/2021 03:10 AM 368 REGFLUSH.LOG

06/06/2022 12:59 PM 66 Result.ini

08/25/2021 03:05 AM <DIR> support

08/25/2021 03:10 AM 483,452 SYSINFO.LOG

08/24/2021 07:45 PM <DIR> WinPE_Offline

08/24/2021 07:45 PM <DIR> WinPE_Online

08/24/2021 07:45 PM <DIR> WinPE_OnLine_4WinRE

06/06/2022 12:15 PM <DIR> WIN_Offline

06/06/2022 11:43 AM <DIR> WSDVTDC

12 File(s) 557,278 bytes

12 Dir(s) 57,411,678,208 bytes free

[13:00:26.30][CheckFailureFlags.cmd] --------------------------------------------------

[13:00:26.30][CheckFailureFlags.cmd] [CheckFailureFlags.cmd] has completed...

[13:00:26.32][CheckFailureFlags.cmd] **************************************************

[13:00:26.33][ChkError.cmd]

[13:00:26.33][ChkError.cmd] [FAILURE_FLAG]

[13:00:26.33][ChkError.cmd] Result=PASSED

[13:00:26.33][ChkError.cmd] --------------------------------------------------

[13:00:26.34][ChkError.cmd] Checking : RMFAIL.flg exists or not

[13:00:26.34][ChkError.cmd]

[13:00:26.34][ChkError.cmd] No [C:\SYSTEM.SAV\Flags\RMFAIL.flg].

[13:00:26.36][ChkError.cmd]

[13:00:26.36][ChkError.cmd] [RMFAIL]

[13:00:26.36][ChkError.cmd] Result=PASSED

[13:00:26.36][ChkError.cmd]

[13:00:26.36][ChkError.cmd] --------------------------------------------------

[13:00:26.37][ChkError.cmd] Some error detected...

[13:00:26.37][ChkError.cmd]

[13:00:26.37][ChkError.cmd] --------------------------------------------------

[13:00:26.39][ChkError.cmd] [C:\System.Sav\ExitProc\ErrorChk\ChkError.cmd]

[13:00:26.39][ChkError.cmd] [PASS3_BBV3][PIN_ERROR_MSG][ChkError.cmd] found [1] SW issue[s]...

[13:00:26.39][ChkError.cmd] --------------------------------------------------

[13:00:26.39][ChkError.cmd] [PASS3_BBV3][PIN_ERROR_MSG][ChkError.cmd] Refer the following file[s] if exists to see detail.

[13:00:26.40][ChkError.cmd] [PASS3_BBV3][PIN_ERROR_MSG][ChkError.cmd] C:\CTOERROR.flg , C:\System.sav\*FAILURE.flg, or C:\system.sav\Logs\AllFailure.log

[13:00:26.40][ChkError.cmd]

[13:00:26.40][ChkError.cmd] --------------------------------------------------

[13:00:26.40][ChkError.cmd]

[13:00:26.40][ChkError.cmd] This is for customer image...

[13:00:26.42][ChkError.cmd]

[13:00:26.42][ChkError.cmd] Trigger CTO panic...

[13:00:26.42][ChkError.cmd]

[13:00:26.42][ChkError.cmd] --------------------------------------------------

[13:00:26.43][ChkError.cmd] [ChkError.cmd] has completed...

[13:00:26.43][ChkError.cmd] **************************************************

[13:00:26.74][InactiveSP.cmd] **************************************************

[13:00:26.74][InactiveSP.cmd] [InactiveSP.cmd] has started...

[13:00:26.76][InactiveSP.cmd] --------------------------------------------------

[13:00:26.77][InactiveSP.cmd] Inactive System Parition...

[13:00:26.77][InactiveSP.cmd] --------------------------------------------------

[13:00:26.77][InactiveSP.cmd]

[13:00:26.78][InactiveSP.cmd] Create ["C:\system.sav\InactiveSP.cmd.FAILURE.flg"]...

[13:00:26.78][InactiveSP.cmd]

[13:00:26.78][InactiveSP.cmd] Inactive ESP...

[13:00:26.78][InactiveSP.cmd]

[13:00:26.90][DrvLtr2ESP.cmd] **************************************************

[13:00:26.91][DrvLtr2ESP.cmd] [C:\System.Sav\ExitProc\DrvLtr2ESP.cmd] has started...

[13:00:26.91][DrvLtr2ESP.cmd] --------------------------------------------------

[13:00:26.91][DrvLtr2ESP.cmd] Create ["C:\system.sav\DrvLtr2ESP.cmd.FAILURE.flg"] file...

[13:00:26.91][DrvLtr2ESP.cmd]

[13:00:26.92][DrvLtr2ESP.cmd]

[13:00:26.92][DrvLtr2ESP.cmd] Detect ESP partition index...

[13:00:26.92][DrvLtr2ESP.cmd]

[13:00:27.27][DrvLtr2ESP.cmd] ESP partition index = [1]

[13:00:27.27][DrvLtr2ESP.cmd] ESP drive letter = [F:]

[13:00:27.27][DrvLtr2ESP.cmd]

[13:00:27.27][DrvLtr2ESP.cmd] Assign drive letter to ESP...

[13:00:27.29][DrvLtr2ESP.cmd]

[13:00:27.39][DrvLtr2ESP.cmd] Succeed in assigning drive letter to ESP

[13:00:27.39][DrvLtr2ESP.cmd] Delete ["C:\system.sav\DrvLtr2ESP.cmd.FAILURE.flg"] file since no errors detected...

[13:00:27.39][DrvLtr2ESP.cmd] --------------------------------------------------

[13:00:27.40][DrvLtr2ESP.cmd] [DrvLtr2ESP.cmd] has completed...

[13:00:27.40][DrvLtr2ESP.cmd] **************************************************

[13:00:27.52][InactiveSP.cmd] Found ESP [S:]...

[13:00:27.52][InactiveSP.cmd] going to rename .efi files to disable ESP...

[13:00:27.55][InactiveSP.cmd] Inactive ESP successfully.

[13:00:27.55][InactiveSP.cmd]

[13:00:27.55][InactiveSP.cmd] Active BP...

[13:00:27.55][InactiveSP.cmd]

[13:00:27.58][InactiveSP.cmd] BP drive letter = [D:]

[13:00:27.61][InactiveSP.cmd] Active BP successfully.

[13:00:27.61][InactiveSP.cmd]

[13:00:27.61][InactiveSP.cmd] Delete ["C:\system.sav\InactiveSP.cmd.FAILURE.flg"] file since no errors detected...

[13:00:27.63][InactiveSP.cmd] --------------------------------------------------

[13:00:27.63][InactiveSP.cmd] [InactiveSP.cmd] has completed...

[13:00:27.63][InactiveSP.cmd] **************************************************

[13:00:27.75] [PANIC.cmd] going to reboot Windows...

This is the error log

Paul_Tikkanen · ‎06-06-2022

Hi:

I can't help you with why the recovery media doesn't work but you can always clean install W11 by making bootable installation media with the W11 media creation tool from the link below (2nd option).

Download Windows 11 (microsoft.com)

After W11 has completed installing you can install the drivers and available software from your notebook's support page.

HP Laptop 15s-dy3000 Software and Driver Downloads | HP® Customer Support

Some folks have gotten the recovery media to work by setting the date in the BIOS to sometime close to when you bought the PC.

Had something to do with the McAfee license being expired that was causing the recovery media not to work.

Create an account on the HP Community to personalize your profile and ask a question