Recovery with USB key do not work

[LGaudre]

Hi,

I have to reformatted my pc because it was very slow and office could not open, after remove and resintall office it was teh samething, the computer was very slow.

I have created the USB key for recovery like recommended  with the software from HP 3 months ago.

I have try a recover with the USB key buy my system never boot from the usb key, i have a windows 10 but it was not theOEM with all HP program

I have call the support HP

Case number: [edited]

Product Description: HP ENVY x360 - 15-cn0003ca

Product Number: 4BQ07UA

The guy has try to reinstall Hp Jump start without success and as tell me to call micorsoft to have a new version of the OEM Windows 10 but Microsoft would not deliver OEM version of their OS, it supposed to be HP

After that, i have try the HP Cloud recovery , i have change the bios security parameters to legacy but without any success

I would like at have USB key with HP OEM Windwos 10 64 bits, which i can recover my portable if i loose my hard drive and also to be able to recover if i got a problem

My computer work but without the HP program that i like for update and also i would like to be able to recover my computer any time if hard drive die

Thanks!

[IT_WinSec · Accepted solution]

Hi @LGaudre

Welcome to the HP Support Community.

For some unknown reason I am unable to find officially any recovery USB media for your device. It seems HP may not offer one officially.  Usually if there was one, it would be available for purchase >here<

With Windows 10 things are different. You do not need to specifically HP original media because the devices are eventually all activated via Digital Entitlement method. Therefore, even if your PC was originally shipped with OEM Windows, if you used Windows 10 for a while on this PC, you already have additional option for use and activation known as Digital Entitlement...... info1 and info 2

Therefore by the means of Digital Entitlement, you can also use the FPP/Full/Retail version of Windows 10, available from >> https://www.microsoft.com/en-us/software-download/windows10ISO

Video reference >> https://www.youtube.com/watch?v=QAvFm52IjI4

Windows reinstallation / clean installation :

- You can directly download Windows 10 ISO from MS site or download >> Media creation tool from Microsoft site, create installation DVD or installation USB  and  proceed with clean installation/reinstallation.

Download:

>> https://www.microsoft.com/en-us/software-download/windows10ISO

Make sure you select the proper version (64 bit / Home or Pro) if asked.

Media Creation tool will always provide you with the latest Windows version/build - now 1809 .

- When download completes, you will need to write  the ISO image and boot from a bootable media. You will need a blank USB pendrive (min 8 GB capacity). Use the Media Creation tool to restore your PC if you need to.

** All drivers, most preinstalled HP apps can also be downloaded and reinstalled manually from here >> https://support.hp.com/my-en/drivers/selfservice/hp-envy-15-cn0000-x360-convertible-pc/20270292/mode...

[LGaudre]

Thanks!  Good answer, i have resinstalled all hp  program and it work now like i want.  I will do the USB key in the day.

Thanks again!

Louis

[IT_WinSec]

You are very welcome !