Reinstalling Windows 11 on HP EliteBook Ultra G1q Snapdragon ARM

[itbrugerservice]

I'm trying to do a clean install of Windows 11 on my HP EliteBook Ultra G1q with Snapdragon ARM processor. I did a secure wipe of the pc and I downloaded the ARM iso from Microsoft and created a bootable USB. When I boot from it on the pc it gets stuck on the HP welcome screen, "Powered by Ni Experiences".

I downloaded the HP Cloud Recover Tool from Microsoft Store, I right-click the program and run as administrator, but I get a pop-up telling me the program needs admin rights, and to right click and run as administrator...

My guess was creating a Windows 11 USB using the recovery tool might have better luck than the one from Microsoft.

Any help with either of these 2 problems would be much appreciated.

[BeemerBiker]

Your laptop has cloud recovery.

Cloud recovery provides all the custom HP drivers.
Go to the below site and enter your product ID including the 3 characters after the # character
If you have cloud recovery you can restore your system using a 32gb flash.
It may take an hour or more to create the recovery USB.

You must have administrator privileges on the PC your are using so a library type PC will not work.
https://d34z73bbtpzgej.cloudfront.net/
Alternately, download from the MS windows store
Click here for instructions.

Microsoft is removing cloud support for PCs over 5 years old so be sure to save the USB for future use.

Let me know what you find out.

[itbrugerservice · Accepted solution]

Hi BeemerBiker,

Thanks for the reply. I went to the site you provided and my laptop is supported. So far so good.

I downloaded the Cloud Recovery Tool from Microsoft Store and installed it (I had done this previously), but I encountered the same problem when I tried to open the program as administrator. I got a message saying I need admin rights to open it.

I use a Surface Laptop, so I thought the HP program might have a problem with that, so I tried the same on a HP EliteBook 830 and got the same error message. Last resort, I tried on a Lenovo X13 Gen 2 and it worked. The HP Cloud Recovery Tool worked with no problem and created a recovery USB for my pc, which is now in the process of being reinstalled from the USB. I have no idea why it wouldn't work on my Surface or another HP pc, but I got it to work and that will do for me.