• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎07-25-2019 06:50 PM

HP Recommended
Product: HP Pavilion 15-au028ca (ENERGY STAR)
Operating System: Microsoft Windows 10 (64-bit)

Apparently my hard drive is failing, I discovered this after running the diagnostic for another issue involving my graphics.

I'll need to replace the hard drive, so I want to get information on reinstalling after changing the hard drive. What is the procedure for reinstalling if I change the hard drive? Will I need an install CD/DVD or does the backup drive on the machine have the ability to facilitate a reinstall through returning to factory settings?

 

I have seen some computers prevent OEM reinstalls on systems after minor hardware changes in the past, so I am especially concerned that will be an issue after changing my hard drive.

1 REPLY 1

‎07-25-2019 06:55 PM

HP Recommended

Hi:

 

After you replace the HDD you can reinstall the OS by using the HP Cloud Recovery Client utility.

 

Here is an info link on how to use the utility...

 

https://support.hp.com/us-en/document/c06162205

 

You may want to consider purchasing a better performing, normally more reliable solid state drive (SSD).

 

Here is the link to the service manual for the HDD R & R procedure...

 

http://h10032.www1.hp.com/ctg/Manual/c05228250

 

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.