Repairing Disk Errors.This might take over an hour to complete.

[Broompiece]

Added McAfee total protection to my notebook as avast had ran out of date.
Once installed I was prompted to uninstall avast and restart. When restarting a screen came up with "repairing disk errors this might take over an hour". I ran a system quick test (after pressing ESC repeatedly on start up) which failed with error code RLLE63-7R78TA-XD7WMF-60QP03. This is how far the check went.

Battery Check ! NOT INSTALLED
Processor Check : PASSED
System Board Check : PASSED
Hard Drive SMART check : PASSED
Hard Drive short DST Check : FAILED

Notebook is a little over 2 years old.

Any help would be appreciated.
Thanks

[GBL84 · Accepted solution]

Hello @Broompiece,

Sorry to know !!

Whenever the Hard Disk Short/Long DST test fails that indicates that the Hard Disk Drive has failed and that requires a replacement to resolve the issue

HP will provide a replacement Hard Disk Drive if the Notebook warranty is Active, If not you need buy a SATA Hard Disk Drive from a retail shop nearby

Please Contact HP if your HP Notebook is under warranty, HP would replace the Hard Disk Drive and provide you a Recovery media to restore factory operating system after replacement (if you've not yet created Recovery Discs/USB Media)

Note: Back up all the personal data to an external drive if it's possible. Otherwise you could connect the failed HDD via SATA to USB adapter with another PC or same PC after replacement of HDD & re-installation of OS and try copying /recovering the files. You can also refer to the below shown link for further support

http://www.wikihow.com/Recover-Data-from-the-Hard-Drive-of-a-Dead-Laptop

Please click on the link In order to Identify, Prevent, Diagnose & Recover from Drive Failures on HP Notebook Hard Drives & Solid State Drives :

http://h10032.www1.hp.com/ctg/Manual/c02876562.pdf

You can Check your warranty Here to verify the status and Click Here to order a new Hard Drive.

Hope this helps, for any further queries reply to the post and feel free to join us again !!

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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Thank You,

GBL84

I am not an HP Employee

[Broompiece]

Thanks for the response.

Unfortunately it is out of warranty. I know a guy who'll hopefully be able to get all my data and be able to replace the hard drive. Or at least tell me if it's worth doing.

Appreciate the help, thanks again.

[GBL84]

Hello @Broompiece,

Thank  you for your reply !!

The data stored is always important.  It purely depend on the Data that you have on the crashed HDD.

The HDD has failed anyways and needs to be replaced. Kindly consult first and see if he could help in Data Recovery.

Hope this helps, for any further queries reply to the post and feel free to join us again !!

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Thank You,

GBL84

I am not an HP Employee