Request for Assistance: Office Subscription Missing After Laptop Reset

[Vivek0521]

Hello,

I purchased my laptop from a retail store, and the salesperson informed me that it came with a permanent Microsoft Office subscription. 

After performing a reset, I tried signing in with multiple email accounts — including the one previously associated with Microsoft 365 Premium — but none of them show an active subscription.

I need access to the premium features of Microsoft Office for my studies, and I specifically chose this laptop because it was supposed to include a permanent or yearly Office subscription.

I'm unsure whether the subscription was tied to a particular Microsoft account or activated using a product key.

Could you please assist me in resolving this issue?

Thank you.

[Kuroi_Kenshi]

Hi @Vivek0521,

Welcome to the HP Support Community! We're stoked to have you on board! 

To help us get started on resolving your issue, could you please share the model name of your device?

We're looking forward to helping you get back up and running! 

Best regards,