Request for Warranty Support – HP Victus 15 (Overheating & Shutdown Issue)

[MashoodMehboob]

Subject: Request for Warranty Support – HP Victus 15 (Overheating & Shutdown Issue)

Dear HP Support Team,

I purchased an HP Victus 15 laptop around 4 months ago from PakLap (Karachi, Pakistan). Recently, I have started facing serious performance issues. Whenever I perform demanding tasks such as gaming, the CPU temperature suddenly spikes to 98–100°C, which causes my laptop to either restart or freeze.

I first contacted the seller, but they informed me that I would need to claim the warranty internationally since the laptop comes with an international warranty and cannot be serviced locally.

I then visited the HP Support Center in Karachi, but they refused to assist me, stating that since the laptop was not purchased from them, they cannot provide support.

However, I have verified the warranty status on HP’s official website, and my laptop still has more than 6 months of valid warranty remaining. Based on my understanding, this seems to be a hardware/thermal paste issue, but no one is helping me resolve it.

I would like to know:

1. How can I claim my international warranty?

2. Where should I send my laptop to get it fixed under warranty?

3. Is there any official HP service center in Pakistan that can handle this issue?

I kindly request your guidance and assistance in resolving this matter at the earliest.

Laptop Details:

• Model: HP Victus 15 (please let me know if you require the full product number/serial number)

• Purchase Date: ~4 months ago

• Seller: PakLap (Karachi, Pakistan)

Looking forward to your support.

[Garp_senchau]

@MashoodMehboob, Welcome to the HP Support Community 

  

This needs one-on-one interaction. 

Hence, I'm sending a private message to assist you with the next action. 

  

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link. 

  

I hope this helps! Keep me posted. 

Regards,