Request to rollback to an older version of BIOS?

[Clid]

Hi, a got a request to rollback to an older version of BIOS. This computer is new and this is the second time I have started it. 

[Deep_World]

Hi @Clid,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I’m sorry you’re going through this; I understand the concern and don’t worry I’ll help you with this. 

To help me understand the situation better, could you please share a bit more information?

 Please let me know :

• Kindly confirm if you are able to boot into windows .
• Do you know which BIOS version is currently installed, and which version you’re being asked to roll back to?

Here are some troubleshooting steps we usually consider before attempting a rollback:

1.Power Drain :

• Shut down the unit.

• Disconnect all external devices (including the power adapter).

• Press and hold the Power button for approximately 25–30 seconds.

• After 2–3 minutes, reconnect the AC adapter and try to turn the computer back on.

3.BIOS Default :

1.Turn off the computer completely.

2. Press the power button, then immediately tap the F10 key repeatedly until the BIOS setup menu appears.

3. Use the arrow keys to navigate to the Exit tab.

4. Select Load Setup Defaults and press Enter.

5. When prompted, select Yes to confirm. The computer will restart.

3.Recovery options: 

Please try the BIOS recovery steps below: This attempts to restore the BIOS from a hidden partition on the hard drive.

• Turn off the computer and make sure the AC adapter is plugged in.

• Press and hold the Windows + b keys at the same time.

• While still holding those keys, press the power button for 2-3 seconds and then release it.

• Continue holding the Windows + b keys until the HP BIOS Update screen appears or you hear a series of beeps.

• If the Windows + b keys don't work, please try the exact same process using the Windows + v keys instead.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World